A disabled person needing assistance may easily feel disoriented if he or she doesn't know what to do. Volotea wants to be informed of special needs at least 48 hours before departure. So that the airline can instruct the airport authorities. You may request Volotea wheelchair by calling after initial purchase or at the time of booking itself. If you are going through a third-party, you may convey a message to the travel agency. Take a look at the steps to be followed.
-
On the official website of Volotea look for special assistance page.
-
Click on the hyperlink ‘request special assistance’.
-
Enter your booking details viz. booking number and last name.
-
Choose the appropriate type of assistance you need.
-
Save the changes you’ve made and wait for a confirmation.
Seats for disabled are usually limited to 12-18 on any flight. A prior confirmation on availability will make your travel stress-free. In this Air1Network, you will find comprehensive details of how to book wheelchair assistance.
What Assistance may be Booked for Disabled on Volotea?
A disabled passenger may request assistance according to requirements. You can make a choice among WCHC, WCHS and WCHR. The assistance will be of the highest level if you choose WCHC. With WCHC you will get assistance till you reach the aircraft seats right from check-in desk. At present stretcher service is not available on Volotea. Take a look at the types of assistance available on Volotea.
-
Transport 2 mobility aids including a personal wheelchair, orthotic device, crutch or walker.
-
Travel with a guide dog which has been trained.
-
Book a companion along with you if you are not able to adequately take care of yourself.
-
You may request pre-boarding if you want to occupy your seat ahead of others.
A toll-free number may be used to book Volotea wheelchair assistance if you are not traveling from Spain, Italy and France. For details or assistance, you may contact Air1Network on +1-844-414-9223.
How does Volotea handle my Personal Wheelchair?
As long as you inform the airline 48 hours before departure about your personal wheelchair, the airline will take care of it. It will either accommodate the mobility aid inside the cabin or check it in hold. An early arrival is needed so that your wheelchair can be prepared for safe checking. Here are a few things you must keep in mind if you are traveling with your own wheelchair.
-
Arrive 2 hours before departure with your personal wheelchair - You’ll have to report at Volotea handicap assistance desk.
-
The agent available will assist you - You will either be given a loaned wheelchair or you can use a personal wheelchair till the aircraft doors.
-
At destination your wheelchair will be delivered in baggage reclaim area - Your wheelchair will be assembled if needed.
Can you Get Special Assistance also on Volotea?
Yes, special services on Volotea include special assistance. Those covered include passengers with reduced mobility, hearing impaired or visually incapable. The most commonly used Volotea special assistance by disabled are given below.
-
Use of oxygen concentrators on-board - If your medical condition requires you to use an oxygen concentrator, you may use it on-board. But you’ll have to take approval from the airline.
-
Traveling with a service or guide dog - Your guide dog must be trained and have proper documentation.
-
Traveling with a companion - A companion may be booked along with you if you need assistance with basic tasks.
-
Booking extra legroom seats - You may choose any seat except those in the emergency exit rows. Seats in emergency exit rows are reserved for adults who are physically sound.
Do you have to pay Charges for Special Assistance on Volotea?
No charges will be imposed if you are requesting special assistance. Passengers with reduced mobility must request it 48 hours before departure. If you request within 48 hours before departure or on the day of departure, assistance is not guaranteed. Also, you must submit Volotea mobility assistance form if you are traveling with your own wheelchair. Here are a few things you must remember.
-
Devices must have enough charge - If you have a medical device operating on battery, you must keep it fully charged so that it lasts throughout the flight.
-
Oxygen concentrators must not use oxygen - Only concentrators without the requirement of oxygen are allowed. Medical oxygen is not provided by Volotea.
-
Provide the dimensions of wheelchair - The aircraft hold has limitations to oversized wheelchairs.
-
Put the batteries in your carry-on - If the wheelchair is battery-powered, you may have to keep batteries in your carry-on.
Only up to 2 disabled persons who are unaccompanied may be accommodated in a flight. The number of disabled persons who can travel on a Volotea flight is usually limited to 18. Volotea may allow more disabled persons if you obtain approval. For assistance or details you may contact Air1Network on +1-844-414-9223.