Special services must be requested at the time of booking. So the best time to request wheelchair assistance on Pegasus is when you book a ticket or after you have booked a ticket. You must request it at least 48 hours before departure to get assured assistance. Take a look at the steps to be followed to add your Pegasus Airlines wheelchair assistance.
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Enter the PNR no. & surname on Manage My Booking section - If you don’t have these details you may ring up call center.
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From the menu of My Flight Services choose the relevant service - Wheelchair service may be chosen.
If you have a personal wheelchair, it may be checked at no cost. But arrival at the airport 2 hours before departure is recommended on all flights. Air1Network may be reached on +1-844-414-9223 for details or assistance. In this blog we will take you through the process of getting assistance.
Can I travel with my own wheelchair on Pegasus Airlines?
Yes, you can travel with your own wheelchair. Folding wheelchairs or electric wheelchairs will be checked by Pegasus. If you need a replacement, it may be provided to reach the departure gate or aircraft doors. The exact Pegasus Airlines mobility assistance must be specified at the time of booking a ticket. Here are few things you must remember.
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Submit the wheelchair request at Pegasus call center at least 48 hours before departure.
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Arrive at the airport 2 hours before departure to complete ticket and baggage procedures.
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At a few airports where Pegasus operates, you will find a special service desk. The desk will assist you.
There is a dedicated call center on Pegasus for BolBol members. You may call the dedicated call center to request Pegasus Airlines wheelchair. BolBol is the frequent flyer program of the airline. For details or details you may contact Air1Network or Pegasus on +1-844-414-9223.
Do you have to pay for wheelchair on Pegasus Airlines?
An electric or folding wheelchair is considered special baggage on Pegasus. But there is no charge for checking it in hold. Even though there is no Pegasus Airlines wheelchair assistance cost, you must keep the below things in mind.
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Keep a copy of user manual of your wheelchair - Pegasus service staff may need it to prepare your wheelchair for hold.
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Specify the type of assistance you need to use your flight - This will help Pegasus in transferring you to the flight.
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Prepare the batteries in advance - The airline recommends protective packaging of batteries to prevent a short circuit.
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Batteries must be kept in handbag - Detachable Lithium batteries must be kept in your handbag. Two batteries of 160Wh or 1 battery of 300Wh are allowed.
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Liquid batteries are not allowed on board - Wheelchairs with spillable battery will have to be checked.
What special assistance does Pegasus Airlines offer?
Pegasus Airlines wants you to use a flight safely. For this, you may get the special assistance you need. According to Pegasus Airlines special assistance rules, a health form may have to be filled up to show your fitness to use the flight. Expecting mother must obtain a medical report from a doctor dated not more than 7 days before flight. No travel is allowed after 36th week of pregnancy. An indemnity form will have to be submitted in case the airline feels it is unsafe for you to use the flight. Here are a few things you must know.
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Need comfort during flight - Passengers can book an extra seat if needed.
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Need medical oxygen during flight - Pegasus wants you to carry your own equipment.
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Book a special meal - If you need a special diet, you can notify the call center or inform the cabin crew.
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Need medicines for the trip - You must have the prescription with you.
What to do if I haven’t received assistance on Pegasus Airlines?
On flights to or from US, you will find a complaints resolution officer. CROs are mandatory for ensuring accessibility. At selected airports you will find Pegasus Airlines handicap assistance desk also. The desk may help you with baggage and ticket procedures. In case you haven't received the desired assistance you may even cancel your flight according to the applicable fare rules. Here is what the airline recommends.
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If you choose not to travel cancel the ticket.
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You may submit a valid report stating the travel risk online or by mail.
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A refund of cancellation charge will be given in case it was deducted from refund.
No clearance is needed for Pegasus Airlines disability assistance unless you are not able to complete basic tasks on your own. But POC or any other equipment is accepted conditionally. A written declaration may have to be submitted if you need a medical equipment. Air1Network or Pegasus may be reached on +1-844-414-9223 or for details or assistance.