Some airlines keep their promise to make flights disabled-friendly. And they also offer you guaranteed wheelchair assistance. You shouldn’t wait too long if you need Philippine wheelchair assistance. Because it can be asked up to 48 hours before departure. Delay may deprive you of the assistance desired from Philippine Airlines. What makes this airline customer-friendly is the variety of ways you can get in touch. PAL's customer support may be reached for immediate resolution of concerns about wheelchair assistance on an existing reservation in ways listed below.
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WhatsApp - You may click on the link provided on Philippine Airlines website to connect and send a message.
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Facebook Messenger - This is available globally.
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Email - Send concern by your email ID.
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VoIP call - Click on the link provided on Philippine Airlines website to place a VoIP call.
Disabled passengers need to submit a form to request a wheelchair. In addition to requesting a wheelchair, passengers may use the form to request stretcher service and in-flight oxygen, among others. You may contact Air1Network on +1-844-414-9223 for assistance. In this blog we will take you through the essential aspects of requesting assistance from Philippine Airlines.
Can you Get Wheelchair Assistance on all routes of Philippine Airlines?
Yes, of course, you may get wheelchair assistance on all routes. Manual wheelchairs will be provided to you in case you are unable to make it to the departure gate. But you must provide prior information about your Philippine Airlines mobility assistance at least 48 hours before departure. To get assistance on flights to or from US, follow the below guidelines.
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For assistance at airport - Get into special assistance courtesy check-in lanes.
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Wheelchair assistance after booking a ticket - Call the reservation hotline or visit ticketing office.
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Assistance inside the plane - You may ask for aisle or cabin wheelchairs from cabincrew members.
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Philippine Airlines handicap assistance while boarding the plane - If you’re flying from Philippines you can ask for passenger lift at NAIA Terminal 2, Cebu, and Davao.
Personal wheelchairs may have to be checked in hold. Since a personal wheelchair has to be prepared for safe checking, arrival may be required 2-3 hours before departure. For details or assistance you may contact Philippine Airlines or Air1Network on +1-800-435-9725 or +1-844-414-9223.
What sort of Special Assistance does Philippine Airlines provide?
Depending on your requirements, the airline will provide you inflight oxygen and stretcher service, among others. Assistance with boarding is provided to a passenger with low vision or impaired hearing. You may travel with a service dog if your dog is trained. Here are a few things you must remember about Philippine Airlines special assistance.
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Disabled persons may avail up to 20% discount on selected fare types.
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Expectant mothers in 35th month of pregnancy may travel.
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Passenger lifts are available on terminals in Philippines.
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Flights to or from US have special assistance check-in lanes.
How do you Get Special Assistance on Philippine Airlines?
Philippine Airlines lets you ask for special assistance from a common request form. If the form of assistance required is not on the common request form, you may call the hotlines of airline. If your flight is to or from US, PWD hotline may be called. Although Philippine Airlines wheelchair assistance cost is not charged, you will have to fill up MEDIF to get medical oxygen. A clearance from PAL doctors will declare a person fit for flying. Here are a few things you must remember about special assistance.
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Ask your physician to fill up details of your medical condition.
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All the required assistance should be listed on the MEDIF.
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If you need in-flight medical oxygen from Philippine Airlines you must inform at least 72 hours before international departure.
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If you need in-flight medical oxygen from Philippine Airlines on domestic flight you must inform at least 48 hours before departure.
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Expectant mothers up to 35th week of pregnancy will have to fill up Expectant Mothers Information Sheet.
How to make sure that you get assistance on Philippine Airlines?
Philippine Airlines is committed to making all flights disabled-friendly. But to ensure that you get the relevant assistance you must give prior information. For Philippine Airlines disability assistance you must inform the airline at least 48 hours before departure. Passenger lifts are only available for disabled from NAIA Terminal 2, Cebu, and Davao. Here are a few tips on ensuring assistance from Philippine Airlines.
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Reach the airport early - Arriving at the airport 2-3 hours before departure is required if you have a personal wheelchair.
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Reach the airport at least 1 hour before check-in begins - This is required for passengers requiring in-flight oxygen from the airline.
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Get into the Special Assistance courtesy check-in lanes - You will find these lanes on flight to or from US.
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Call PWD hotline or hotlines of Philippines Airlines - You may request Philippine Airlines wheelchair on hotlines. PWD hotline is meant for passengers traveling from or to US.
Since cargo holds have limitation on the size of wheelchair which can be accommodated, you must be ready with the details of dimensions. For details or assistance you may contact Air1Network or Philippines Airlines on +1-844-414-9223 or +1-800-435-9725.