All airlines have an accessibility plan so that the disabled find using a flight convenient. You may request Condor Airlines wheelchair assistance up to 48hours before departure from Manage My Booking section of the airline. In case you need further assistance, you will have to submit a form. Take care of the below when you require wheelchair assistance.
-
For assistance from or to aircraft seat - You will have to fill up and submit the assistance form.
-
For assistance from or to aircraft doors and departure gate - You may request it from 'Manage My Booking' section of website.
Stowage of manual wheelchairs may be possible on a few aircraft. But a battery-operated wheelchair will be checked. Since cargo hold has a limit to accommodating large wheelchairs, Condor will consider it helpful if you have details of dimensions. For assistance you may contact Air1Network on +1-844-414-9223. Our blog will highlight important aspects of booking assistance.
Can Condor Airlines accept my personal wheelchair?
Yes, your personal wheelchair will be accepted. But only manual folding type wheelchair will be allowed to be stored inside cabin. Battery-operated wheelchair will be checked in hold. You must inform the airline 48 hours before departure about the required Condor Airlines mobility assistance. Here are a few things you must remember about traveling with electric wheelchairs.
-
Complete the ‘customer information and carriage requirements for electric mobility aids’ form available online - Submit the EMA form and carry a copy along with you.
-
You may have to surrender the wheelchair at check-in desk - A replacement will be provided to reach aircraft door.
-
Size of the wheelchair permitted - The width, height and length of wheelchair must be within 50inches, 42inches and 55inches.
No worries if your wheelchair has larger dimensions. Cargo hold of a few aircraft may be able to store them. Inform the airline so that your Condor Airlines disability assistance can be discussed. Feel free to contact Condor or Air1Network on +1-844-414-9223 or +1-866-960-7915 for details or assistance.
Is special assistance offered on Condor Airlines?
If your medical condition requires you to travel with equipment, you will require Condor Airlines special assistance. But you will have to register the medical equipment and submit a MEDIF. The carriage of equipment on your flight will be subject to clearance. Take a look at a few things you need to keep in mind.
-
MEDIF must be submitted along with special assistance form.
-
The special assistance form must be submitted at least 48 hours before departure.
-
You can send MEDIF up to 3 months before departure.
-
No charging points will be provided on flight for the equipment.
You must keep the battery fully charged so that it lasts 1.5 times the flight duration to cover delays.
Do you have to pay for special assistance on Condor Airlines?
While disabled need not pay Condor Airlines wheelchair assistance cost, accessibility services will depend on available airport facilities. Not all airports have ambulift or airbridge. These facilities are needed to offer mobility assistance to or from seat. You will have to cross-check the facilities on airport’s website. Take a look at what must keep in mind.
-
Carriage of medical equipment is free of charge - Only registered CPAPs, POCs or dialysis machines will be given carriage.
-
If you need dialysis liquid on trip - You are allowed to travel with dialysis liquid required during flight. If you need more, you will have to send it directly to the hotel.
-
If you need a carer on flight - You will have to book a ticket along with yours.
-
Medication required on a trip - Keep a prescription of your doctor.
What to do if I am not satisfied with assistance of Condor Airlines?
On flights to or from US, you will find a complaint resolution officer at airport. Those who request Condor Airlines wheelchair on US-bound flights can approach the CRO with a grievance. But before this you must understand your responsibility.
-
Keep the training certificates of your service dog - In case you don’t have them, your service dog may have to be transported as a pet.
-
Register your equipment - Only registered equipment will be allowed on-board.
-
Reach airport early for priority boarding - At least 3hours before departure for long-haul flights.
-
Keep the prescription along with you - If you need medication on flight, you must have your doctor’s prescription.
-
Make sure you have filled up & submitted EMA form if you have a personal battery-operated wheelchair - A copy of the EMA form must be kept during the entire flight.
If you have a round-trip flight, you may book Condor Airlines handicap assistance only for onward flight. The assistance will be automatically added for the return flight. Feel free to contact Condor or Air1Network on +1-866-960-7915 or +1-844-414-9223 for assistance or details.