Putting faith in the airline is the best that disabled people can do. But Volaris does extend all possible assistance to passengers with limited or no mobility. You may not have to be disabled to qualify for a Volaris assistance service. Even those with medical conditions are eligible. Here is how you must proceed when you need a wheelchair.
-
Call the airline up to 48 hours before departure.
-
Arrive at least 3 hours before departure and inform the airline staff.
You will not be able to make a Volaris wheelchair request online. Our Air1Network blog will offer you further details on adding a wheelchair on Volaris.
Can I take my own Wheelchair on a Volaris Flight?
Yes, you can typically take your personal wheelchair on a Volaris flight. But stowage in the cabin may not be possible due to limited space. Also, only foldable manual wheelchairs may be carried on-board. Most wheelchairs will go in the hold. Battery-powered wheelchairs will have to be compulsorily checked. Here are a few things you should remember about adding a wheelchair on Volaris flight.
-
Wheelchairs with spillable and defective batteries will not be allowed.
-
Lithium-Ion batteries with capacity of 100mAH or more will have to be carried in the cabin.
-
You must carry with yourself a user manual so that the airline staff can prepare the wheelchair for safe storage.
-
You must have the details of equipment, including the type of battery installed.
There may be a limitation to the wheelchair size which may fit in the hold. You can visit or contact Air1Network for assistance or help with details.
What are the Charges for Special Assistance on Volaris
Volaris is supposed to make flights accessible for disabled under the guidelines laid down by US Department of Transportation. You will not have to pay Volaris wheelchair assistance charges. But here are a few things that you must take care of.
-
Inform the airline up to 48 hours before departure - The airline will have all the tools and expertise needed for disassembling the wheelchair.
-
Arrive at the airport at least 3 hours before departure - The airline staff needs time to prepare your wheelchair to be put in hold. They will have to disconnect the batteries and remove detachable parts.
-
Be present when the airline staff is preparing the wheelchair for storage - You may have to guide them if they are new to the equipment.
Do you need documentation for Special Assistance on Volaris?
For a few medical devices, you will need the doctor’s advice. Volaris also allows you to travel with emotional support animals or service dogs. No charges will apply. Service dogs must have completed documents. Even for travel within the US, details of the service dog must be filled on a US DOT service animal air transportation form. You will have to bring a health certificate of the dog or cat you are bringing as your emotional support. But a wheelchair doesn’t need you to submit documentation. Just give prior information on Volaris wheelchair assistance number that you will be adding your wheelchair. The airline staff will take over after you arrive at the check-in desk at airport.
-
Your personal wheelchair will be checked without any charges.
-
A wheelchair will be provided to help you reach the boarding gate.
-
You may be assisted with boarding and disembarkation at destination.
-
You will be reunited with your personal wheelchair at the baggage reclaim area.
You may be supposed to put the Lithium-Ion batteries of a wheelchair in special fire and explosion-resistant bags for safety. For assistance and details, you can call Air1Network.