Filling up and submitting a form is the first step to request wheelchair assistance on many airlines within Europe. If you are a first-time flyer on TAP Air Portugal you may fill the assistance form available online. Submission of form is expected up to 48 hours before departure. Your assistance may be limited to the available resources if you don’t submit your request within 48 hours of departure.
The level of assistance required must be specifically mentioned on the form. Disabled are allowed assistance levels of WCHC, WCHR and WCHS. WCHC is the highest level where you will get a cabin wheelchair. The below things must be kept in mind on how to request TAP Air Portugal wheelchair.
-
Frequent Flyer's request for assistance - Regular customers of TAP Air Portugal may login using their customer number or email ID.
-
When you have connecting flights operated by partners of TAP Air Portugal - Contact center may be called.
-
In situations you aren’t able to submit the form - Contact center will assist you.
Size and weight restrictions may apply when you have a personal wheelchair. Personal wheelchairs which are battery-operated will need to conform to the rules. Air1Network may be reached on +1-844-414-9223 for details. In this blog we will offer you insight into the assistance you may find on TAP Air Portugal.
Can a personal wheelchair be allowed on TAP Air Portugal flight?
Up to 2 personal mobility aids may be brought on a flight. But they may not be allowed on-board. Electric wheelchairs will have to be replaced by an airport wheelchair at check-in. Manual wheelchairs may be allowed till departure gate depending on the facilities. There are special cabin wheelchairs for usage on a flight. Disabled persons can use them to access the lavatory. TAP Air Portugal wheelchair assistance form submitted by you must specify the type of wheelchair you have. Take a look at the restrictions you may have to deal with.
-
Maximum height of wheelchair - This is up to 170cm where flights are being operated on Airbus A330-900 NEO or Airbus A330-200.
-
Maximum width of wheelchair - This is up to 270cm where flights are being operated on Airbus A330-900 NEO or Airbus A330-200.
-
Battery types allowed on wheelchairs - Dry-cell batteries which are not securely attached will have to be carried in a handbag.
The recommended arrival time for passengers requiring TAP Air Portugal mobility assistance depends on whether you have booked an intercontinental or a flight within Europe. For details or assistance you may contact Air1Network or TAP Air Portugal on +1-844-414-9223 or +1-800-903-7914.
What sort of special assistance can you get on TAP Air Portugal?
Passengers may find special assistance of all sorts. Those requiring special assistance will also have to submit the assistance form up to 48 hours before departure. MEDIF for medical clearance must be submitted at least 72 hours before departure. You will have to arrive at the airport at least 2-3 hours before departure to get TAP AirPortugal special assistance. Special assistance agents are available at a few destination to take you through border control, baggage claim and customs process. At selected airports, ‘My Way Service’ can be used to book special assistance. Personal care attendants may have to be booked by paying TAP AirPortugal wheelchair assistance cost if you need assistance with basic tasks during flight. Here are the types of special assistance you may find on the airline.
-
Oxygen Assistance for passengers - You will have to get a medical clearance by submitting a MEDIF.
-
Transport on stretcher - This service is subject to availability and can’t be used in Business Class.
-
Purchase of extra seats - Flyers with immobilized legs may purchase extra seats.
Use of Portable Oxygen Concentrator (POC) or a Continuous Positive Airway Pressure machine (CPAP) - Since these devices are fragile and use batteries you must contact the airline to know the conditions.
Can I get assistance on TAP Air Portugal from all destinations?
If you have booked TAP Air Portugal flight, you may get assistance from all destinations. But from selected airports, assistance may be booked through 'My Way Service'. Take a look at how 'My Way Service' may be used to book TAP Air Portugal handicap assistance.
-
Airports from where you will have to book ‘My Way Service’ - Lisbon, Porto, Faro, Ponta Delgada, Santa Maria, Horta, Flores, Funchal & Porto Santo.
-
Book your My Way assistance during initial purchase - Choose the option of 'My Way Service' during booking.
-
Arrive at the check-in counter on the day of departure - The assistance will begin from check-in desk till you get seated.
If you need special assistance, the attending doctor of a flyer may fill up a medical authorization form. This will be inspected by a TAP Air Portugal doctor. You will be informed about the special assistance you may get and the conditions. For details you may contact TAP Air Portugal or Air1Network on +1-800-903-7914 or +1-844-414-9223.