All airlines have special advisory for those who have a disability. Because disabled customers are considered equally important on Swiss Air, they may book wheelchair assistance right at the time of initial purchase. Passengers traveling with a) health issues or b) disability may indicate their preferences while booking. After booking, you may fill up Swiss Air wheelchair assistance form and submit it up to 48 hours before departure. The airline offers much more beyond wheelchairs. For details you may contact Air1Network on +1-844-414-9223. This blog will be informative with respect to the below aspects of assistance.
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Availability of assistance till the end of your journey.
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Your options if you need special assistance.
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Reasons behind Swiss Air failing to offer assistance.
Do I Get Wheelchair Assistance throughout the Swiss Air Flight?
During the entire course of the flight, you will find the right amenities to complete your journey. To make the seats disabled-friendly, most seats have movable armrests. Seat assignment may not require you to pay charges. But you are not allowed to occupy a seat in the emergency exit rows. To make the entire journey safe for disabled, the assistance consists of the below.
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Airline staff will assist you from check-in desk - If you don’t have a companion, a member of airline staff will assist you till aircraft doors. Help is also at hand for getting transferred to the seat.
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Accommodation for personal wheelchairs - Up to 2 wheelchairs will be accommodated. Those which can’t be stored in the cabin will be checked in hold.
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Availability of aisle wheelchairs - On long-haul or medium-haul flights, you may use them.
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Priority boarding for disabled - If you have requested wheelchair assistance, you will be the first one to occupy your seat.
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Return of the personal wheelchair on arrival - Personal wheelchairs are returned at the aircraft door or at the baggage reclaim area.
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Charges don’t apply - No Swiss Air wheelchair assistance cost is to be paid.
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In case of mobility aid malfunction - The airline may loan a similar mobility aid.
Since Swiss Air will need them to check your personal wheelchair, you must keep the details ready. You may need to submit details of measurement and the type of batteries installed on a Swiss Air disability assistance form. For details or help, you may contact Swiss Air or Air1Network on +1-(516)-738-4422 or +1-844-414-9223.
Can I fly on Swiss Air if I need Special Assistance?
Medical conditions will require you to certify your fitness to fly. Those requiring medical equipment will have to submit a medical care form. The medical care form or MEDIF has details about your medical condition and the equipment you need. The doctor treating you will have to fill up a part of MEDIF. Here are a few tips you will find handy if you need Swiss Air special assistance.
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Personal oxygen cylinders are not permitted - If you need therapeutic or medical oxygen it will be provided by the airline at a charge.
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Stretcher service for those who can’t sit while flying - You may get this but you must have a companion for onboard assistance.
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Medication on-board - Syringes and medicines will require a medical certificate.
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Traveling with POC or CPAP - In addition to MEDIF, you have to fill up a POC or CPAP form also.
Why was Assistance not available on my Swiss Air Flight?
Due to limitations of resources or technical reasons, Swiss Air may not be able to provide you the requested assistance. You must request Swiss Air disability assistance either at the time of booking or 48 hours before departure. Here are the other reasons the airline may fail to provide you the required assistance.
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A few assistance is chargeable - Medical or therapeutic oxygen will be provided at a charge.
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Time-sensitive special assistance - You must request oxygen cylinder 72 hours before departure.
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Arrival at the airport - You must arrive 90 minutes before the latest check-in time.
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Delay of assistance on arrival at destination - You may have to wait if you need an airport wheelchair to reach the baggage reclaim area.
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At connecting airport you may not be able to use your personal wheelchair - Short connection times restrict the use of personal wheelchair at connecting airports.
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Swiss Air handicap assistance for passengers traveling with plaster or cast - You will have to obtain a medical clearance if your plaster or cast was applied within 72 hours of departure. Or if your plaster or cast can’t be opened on a flight lasting 5 hours or more.
You may request Swiss Air wheelchair if your personal wheelchair got damaged during the flight. The airline will try to customize the replacement according to your requirements. You may get compensated if you make your own expenses. For details or assistance you may contact Air1Network or Swiss Air on +1-844-414-9223 or +1-(516)-738-4422.