Every disabled flyer deserves to be treated accordingly. But there are bottlenecks when it comes to offering wheelchair assistance. That is why the airline expects to receive the Sunwing Airlines wheelchair request no less than 48 hours before departure. Requests received within 48 hours are taken as seriously but no commitment is made. Disabled flyers need to follow a protocol defined by the airline. Here is how you may be given a mobility assistance.
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For a new booking - Add a wheelchair request in the guest details.
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For an existing booking - Retrieve the booking on Manage Booking section and update wheelchair request under guest information.
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For existing bookings or new bookings - If you made the booking through Sunwing Airlines, call WestJet’s call center. WestJet is operating Sunwing flights at present.
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For existing bookings or new bookings made through a third-party - The travel agent who booked your flight must be contacted.
Even though Sunwing may not operate your flight, you will get every assistance to complete your journey without interruption. Air1Network may be reached on +1-844-414-9223 for details or assistance. In this blog we will guide you on the assistance available on Sunwing Airlines.
Can you travel with your own wheelchair on Sunwing Airlines?
Personal wheelchairs may be accepted on Sunwing Airlines conditionally. They are mostly checked in hold if you have informed the airline about Sunwing Airlines mobility assistance. The terms and conditions of acceptance will depend on whether you own a manual or battery-powered wheelchair. If your wheelchair doesn’t meet the criteria it may not be accepted. Take a look at the conditions for accepting wheelchair.
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Size of wheelchair - When measured upright the maximum height of wheelchair should be within 64 inches. The exact limit will depend on the aircraft.
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Weight of wheelchair - Maximum acceptable weight of wheelchair is 500 lb. The exact weight limit will depend on the aircraft.
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Type of battery installed - Spillable batteries are considered unsafe and may not be accepted.
Since a wheelchair is not considered a checked baggage, no baggage charges will apply on it. Even if there isn’t any Sunwing Airlines wheelchair assistance cost, airline staff may need guidance. You must carry with you the manual for operating it. Also, you may have to arrive 2-3 hours before departure so that you can oversee the process. You may reach out to Air1Network or Sunwing Airlines on +1-844-414-9223 or +1-866-722-8066 for assistance or details.
Are there restrictions on seating of disabled on Sunwing Airlines?
Sunwing Airlines tries to make seating for disabled as comfortable as possible. You must inform the airline about the details of Sunwing Airlines disability assistance required for travel. The airline may need a valid medical reason for the requested seating. Just make sure of the below things.
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Not all seats have moveable armrests - There are specific rows on which moveable armrests are available.
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Exit row seats can’t be booked by disabled - Exit row seats have more legroom but they are restricted for physically sound persons.
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Additional seats - If you need you may book additional seats also so that an attendant can travel with you.
What Special Assistance may I Get on Sunwing Airlines?
Usage of medical equipment on flight is subject to approval from the airline. Medical equipment which have been given a go-ahead will be labeled before departure. Here are a few tips on how to travel with Sunwing Airlines special assistance.
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Keep the equipment charged for the entire flight - The airline may not provide you with charging points.
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Adherence to the pilot’s requests - If the equipment is interfering with the aircraft’s devices, you may be asked to switch it off.
What if I need care on Sunwing Airlines Flight?
Even though the airline will support you with all resources in using the flight, personal care is not part of the airline’s mandate. The airline may assist you in reaching the aircraft opening. A mechanical lift is available to assist you in reaching the aircraft doors if you are immobile. But any Sunwing Airlines special assistance required during the flight may be availed only from a personal assistant. Take a look at how you may be assisted on Sunwing.
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Submit a request for traveling with a personal attendant - The request must be submitted at least 48 hours before departure.
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An additional seat will be assigned on the flight for your personal attendant - The seat may be adjacent, in the same row or across the aisle.
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Assistance will be offered with pre-boarding and occupying your seats - You must be available at the time of pre-boarding call. Otherwise you may have to let other persons board before you.
You may have to wait for Sunwing to approve the request for traveling with a personal attendant. The task of arranging a suitable personal attendant is on the disabled person. Sunwing requires an attendant to be at least 18 years old. Sunwing Airlines or Air1Network may be reached on +1-866-722-8066 or +1-844-414-9223 for details or assistance.