If you need mobility assistance, air travel may seem next to impossible. But not on Singapore Airlines. Here you can book a wheelchair. The airline will be happy to provide you Singapore Airlines wheelchair assistance to board and disembark on your destination. On-board wheelchairs are also available to assist you in using the lavatory. Most probably, a personal wheelchair will not be accommodated. A few tips on getting wheelchair assistance on Singapore Airlines.
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Booking a wheelchair on Singapore Airlines will require you to give prior information.
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To add a wheelchair you must submit a special assistance form along with the details of your ticket.
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Make sure you have the specifics of the wheelchair including the dimensions and battery-type.
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Keep the manufacturer’s manual with you so that airline crew can handle the device.
Though you may consider giving a tip to the attendant, no charges are to be paid for a wheelchair. Let’s take a deeper dive into how the airline assists disabled passengers in taking SIA flights.
Can I Take my Wheelchair with me on Singapore Airlines?
Most probably, your personal wheelchair will be denied carriage. But you can check the wheelchair in the hold. No charges will apply for special assistance on Singapore Airlines flight. And a wheelchair will not be included in the free baggage allowance. Which means adding a wheelchair doesn’t impact your baggage allowance. Here is how the airline will further assist you.
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You can fetch a wheelchair from check-in counter - Your personal wheelchair will be checked. But don’t worry. A wheelchair will be provided so that you can reach the boarding gate.
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The personal wheelchair will be delivered to you at destination - Your personal wheelchair will be waiting for you in the baggage reclaim area.
Singapore Airlines provides a meet-and-assist facility wherein you will be assisted by an airline staff with boarding and disembarking. You may have to fill out a special assistance form for this. Feel free to visit or contact Air1Network for details.
How do I Contact Singapore Airlines for Special Assistance?
Singapore Airlines recommends that you contact the airline as soon as you book the flight. You can call Singapore Airlines wheelchair assistance phone number at least up to 48 hours before departure. This is specially recommended if you have a battery-powered wheelchair. PPS club members need not call the special assistance phone number of Singapore Airlines. They may be contacted by the airline. PPS Club member (frequent flyers on Singapore Airlines) will have to register their request online. Every PPS Club member may use Kris Flyer number to register a request. Here are a few things you must remember about getting wheelchair assistance.
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A special assistance form is available on the website - The form has several Singapore Airlines special assistance options available to you. Just choose the ones you need.
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Inform the airline up to 48 hours before departure - If a special assistance was not planned, you must give prior information.
How do I Qualify for Special Assistance on Singapore Airlines?
Singapore Airlines will not need a doctor’s recommendation for offering you wheelchair assistance. The airline extends any support you need to take a flight. Even if you are suffering from a medical condition, you may ask for a wheelchair. In order to book wheelchair assistance on Singapore Airlines, you should make sure that you follow the guidelines of the airline.
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Inform the airline at least 48 hours before departure - This is needed when you are in a group which needs wheelchair or if your mobility assistance is battery-powered.
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Not all sizes are accommodated in the hold - Cargo hold of aircraft has size limitations. If your wheelchair doesn’t fit, your wheelchair may not be checked.
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Reach the airport earlier - Especially, if the wheelchair is battery-powered. The wheelchair will have to be prepared by the airline for safe storage in the hold.
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Be present when your wheelchair is checked - Your presence will be appreciated when the wheelchair is checked because the airline staff will need your guidance.
To request on Singapore Airlines wheelchair, you may have to fill up an online special assistance form. You will find this form on airline’s website. If you are requesting this assistance for someone else, you may need a letter of authorization. Feel free to visit or contact Air1Network for details.