Advance notice must be given if you are bringing your own wheelchair. Consult the airline about the size and weight limits. Because the airline has restrictions on weight and size of wheelchairs. Here are the key steps to be followed when you want to add Porter Airlines wheelchair assistance.
-
Submit Mobility Aid Information form after you have completed the flight booking.
-
If you need wheelchair assistance of Porter Airlines at the airport, you will have to request it up to 48 hours before departure.
Mobility aids may have to be checked in the hold because a limited cabin storage space is available for mobility aids. No charges are to be paid even if you do not have a free baggage allowance. Our Air1Network blog will cover the important aspects of wheelchair assistance.
How do I contact Porter Airlines for Wheelchair Assistance?
Prior information must be given to the airline when you need wheelchair assistance. Ideally, you are supposed to inform the airline on Porter Airlines wheelchair assistance phone number up to 48 hours before departure. You can also do so within 48 hours of departure. But the airline would not recommend this.
Here is how you can intimate the airline.
-
Send an email to the airline’s special assistance team - Mobility Aid Information form must be emailed to the airline.
-
Share the details of the wheelchair - You can discuss the need for a wheelchair with the agent who books your flight.
-
During booking of the flight - There is a column on Porter Airlines wheelchair assistance in the section on passenger details.
An email may be required even if you book a flight through Porter Airlines call center. You can visit or contact Air1Network for help with details of the process to be followed.
Can I bring my mobility aid with me on Porter Flights?
Personal mobility aids like crutches or walking stick can be brought on board. But they should obstruct the passage. Even a wheelchair which can be folded may be accommodated, provided there is enough stowage space in cabin. If there is no space, it will be checked in the hold without any charges to be paid. When you reach the destination, the mobility aid will be delivered to you at the oversized baggage reclaim area. Here are a few things you should remember about Porter Airlines request wheelchair.
-
Make sure you arrive at least 90 minutes before departure - You will have to guide the airline staff on preparing the wheelchair for storage in hold.
-
Special instructions on battery-powered wheelchair - A few types of batteries may be considered unsafe for cargo. You may have to detach them and carry them with you in the cabin.
-
If there are detachable parts, you may be asked to carry them on board- These include cushions and headrests.
Do I need to submit documents for my own mobility aid on Porter?
Submitting any document is not needed, but you must provide a user manual to the airline staff. This is because the staff must know how to disconnect the batteries if it is a battery-powered wheelchair. Also, they may need a manual for preparing the wheelchair for checking. You may have to be present when airline staff are preparing the mobility aid. Here are the details you must know about the wheelchair.
-
Type of battery installed in the wheelchair - You will have to fill in the details in the Mobility Aid Information form.
-
Load capacity of the wheelchair - Wheelchair with a load capacity of up to 293 kg can be stowed in the cabin.
Apart from size and load capacity, there are other factors which will decide the stowage of a wheelchair in cabin. A toll-free Porter Airlines special assistance phone number can be called to know the restrictions on size and load capacity. Feel free to visit or contact Air1Network for help with details.