Wheelchairs are only made available by airlines on request. LOT Polish must be informed about wheelchair assistance at least 48 hours before departure. The specific type of assistance needed may also be indicated in LOT Polish Airlines special assistance form. Unless you specify, you may not get the assistance you deserve. You will have to manage with the resources available at the moment. You may also convey your request in the ways given here.
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Indicate it during the initial purchase.
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You may find the booking summary on Manage My Booking and add the special assistance.
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You can call the contact center.
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Communicate via Messenger or WhatsApp.
On short and medium-haul flights, on-board wheelchairs are provided on request. On long-haul flights, you will find wheelchairs to ensure movement on-board. Our Air1Network blog will give you details of how LOT Polish is a disabled-friendly airline.
Can I travel with my personal wheelchair on LOT Polish Airlines?
Yes, you can travel with your personal wheelchair on LOT Polish. But make sure you request wheelchair assistance from the airline. Because you may need it at the time of arrival or connections. A personal wheelchair may have to be checked. You may not be able to use a personal wheelchair if the connection time is short. Here are a few things to keep in mind if you’ve a personal wheelchair.
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Keep the details of the wheelchair - Dimensions and whether the wheelchair is foldable.
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Manufacturer’s manual - The airport staff may need it at the time of checking.
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Details about the batteries installed - Number of batteries, type of battery and the capacity in Watt-Hours.
LOT Polish Airlines handicap assistance is not limited to just a wheelchair. You may also be given an attendant without any charges. For details or assistance, you may contact Air1Network on +1-844-414-9223.
What assistance do disabled get on LOT Polish Airlines?
LOT Polish will give the best possible assistance you need to complete your journey. You may request the highest level of assistance disabled if you are not able to reach the aircraft and get seated. WCHC is the highest level of assistance for passengers. LOT Polish Airlines disability assistance will also include one or all of the below.
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WCHR and WCHS - This includes assistance with reaching the aircraft doors.
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Ambulifts, ramps and lifts - Where jetbridge is not available, specialized equipment will assist you with reaching the aircraft doors.
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Guide dogs - LOT Polish lets you bring service animals.
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Seat assignments - You may be assigned a seat so that you complete the journey comfortably.
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On-board wheelchairs - Long-haul flights have on-board wheelchairs. On short and medium-haul flights, you will have to request an on-board wheelchair.
What is included in wheelchair assistance of LOT Polish?
Only 1 foldable wheelchair may be accommodated in the hold. Special assistance of LOT Polish shall include a replacement wheelchair if your personal wheelchair is checked in hold. A replacement wheelchair will be made available when you need it on arrival or during connections. LOT Polish, however, will not be able to give you a companion in case you need one for managing tasks like eating or using lavatory. One or all of the below may be included in S4 wheelchair assistance.
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An attendant may also be provided at the departure along with a wheelchair.
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You will not be charged for checking a personal wheelchair.
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Assistance with reaching the aircraft doors either on a replacement wheelchair or by ramp, lift or ambulift.
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Without incurring any LOT Polish Airlines wheelchair assistance cost, an attendant will come to your assistance on arrival.
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Pre-boarding for both you and the companion.
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Checking of the personal wheelchair at the boarding gate.
Do I have to pay a charge for special assistance on LOT Polish?
You don’t owe any charges for special assistance on LOT Polish. The airline only wants you to inform at least 48 hours in advance. A special assistance form is also available on the website. Choose the assistance options you need for the journey. Here are the other things you must keep in mind about LOT Polish Airlines special assistance.
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A MEDIF form may be needed - If you need medical equipment like CPAP or POC on the flight, you may have to get a medical clearance showing your fitness to fly.
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You must arrive early at the airport - If you request LOT Polish Airlines wheelchair, you must arrive 2 hours before the check-in cut-off time.
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Service animals must have all the documents - US DOT form is needed if your travel is to US.
LOT Polish Airlines mobility assistance must be booked irrespective of whether or not you need it at the departure airport. You may need it at arrival or at connecting airport. For assistance or details, you may contact Air1Network on +1-844-414-9223.