Wheelchairs are mechanical devices required by passengers with reduced mobility for any reason. On Kenya Airways you’ll have to convey your request up to 48 hours before departure. The timing of requesting Kenya Airways wheelchair assistance may differ at few airports. You must request it 36 hours before departure if you are flying to or from London Heathrow, London Gatwick, and Paris Charles de Gaulle. SSR codes for personal wheelchairs are added on ticket. For manual wheelchairs you must ensure the code is WCMP. WCLB, WCBW and WCBD are the codes for battery-powered wheelchairs. Air1Network on +1-844-414-9223 may help you with details or assist you. In this blog we will offer you insight on the below aspects of adding wheelchair to a Kenya Airways flight.
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Ways to add a wheelchair when booking a flight on the airline.
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Procedure applicable to personal wheelchairs.
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Special assistance you can get on Kenya Airways.
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Situations when booking assistants can’t be avoided.
How to Add Wheelchair when Booking Kenya Airways Flight?
Disabled persons are accepted on Kenya Airways but they must request Kenya Airways wheelchair at least 48 hours before departure. Requests within 48 hours of departure may be rejected or subject to airline’s discretion. Here are a few things you must keep in mind when you are adding wheelchairs.
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Passengers either having their own wheelchair or not having a personal wheelchair will have to request a wheelchair assistance.
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Foldable wheelchairs of acceptable dimensions may be allowed as handbaggage.
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Arrive at least 2-3 hours before departure if you want to travel with your personal wheelchair.
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If you need someone to transfer you from wheelchair to aircraft seat, an escort must be booked.
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If you have a personal wheelchair choose the right SSR code to add it.
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Personal battery-operated wheelchairs with spillable, non-spillable and Lithium batteries will be accepted in hold.
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If you have connecting flights with other airlines, you must confirm whether you will have to check the wheelchair.
Wheelchair assistance is free of charge. But you may not be able to avoid Kenya Airways wheelchair assistance cost if you want to book an escort. For details or assistance you may contact Air1Network or Kenya Airways on +1-844-414-9223 or +1-866-536-9224.
Can you Travel with your Personal Wheelchairs on Kenya Airways?
Yes you may travel with your personal wheelchairs by adding Kenya Airways disability assistance. But the airline may not let you bring it on-board. Because there are safety guidelines to be followed with battery-operated wheelchairs. Only foldable and fully collapsible wheelchairs will be accepted on-board. Our tips will come handy if you are traveling with a personal device.
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Foldable and collapsible wheelchairs measuring up to 112cm x 113cm x 85 cm are allowed on-board - If aircraft on your flight is Boeing 737-300, 700 or 800.
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At check-in desk, you will be provided with an airport wheelchair - In case your personal wheelchair is checked, an airport wheelchair will be provided at check-in desk.
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On-board wheelchairs for disabled - To use the plane lavatory, disabled passengers may use on-board wheelchairs.
What if I need Special Assistance on Kenya Airways?
You may have to comply with the rules to get Kenya Airways special assistance. For assistance dogs you must inform the airline up to 48 hours before departure. MEDIF or medical clearance will be needed if you want a medical equipment on flight. A facilitation fee of $20 is charged for medical clearance. If you have a return trip also, you may have to get another medical clearance. Because medical clearance is valid for up to 7 days after getting issued. Take a look at how you may get special assistance.
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You will have to wait for Kenya Airways to approve your MEDIF before you can travel.
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Oxygen bottles will require you to pay a charge.
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Charges for stretcher services will depend on the route.
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Charges for POC will depend on the distance covered.
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If your medical equipment works on a battery, keep it charged.
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You may bring an assistance dog on flight if Kenya Airways approves it.
Does Kenya Airways Require Disabled to Book Assistants?
Cabin crewmembers may provide you Kenya Airways mobility assistance. But not beyond a point. Here are a few situations when booking an assistant or escort can’t be avoided.
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If you need help with medication - Only an assistant or an escort may help you with medication.
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If you need assistance with eating - Cabincrew members will not assist you.
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If you need assistance with getting transferred from seat to on-board wheelchair - Cabincrew will only help in pushing the wheelchair till the lavatory doors.
Foldable wheelchairs measuring 152cm x 139cm x 149cm may be accepted as handbaggage on Boeing 787. There are no weight restrictions except on flights using Embraer planes. For details or assistance, you may contact Air1Network or Kenya Airways on +1-844-414-9223 or +1-866-536-9224.