You can ask for on-board wheelchair assistance. If you need a wheelchair right from the time you check-in till the time you board, that is also possible. Here are the easiest ways available to you for requesting a JAL wheelchair assistance.
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Give an advance notification - Passengers needing wheelchair assistance should notify JAL when making their reservation or as soon as possible thereafter.
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JAL special assistance desk - You can request the agent to check your mobility assistance.
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On the flight - JAL staff will help you with on-board wheelchair if you need it to use the lavatory.
You must provide assistance requirement needed upon arrival. Our Air1Network blog will discuss the ways JAL will support you.
How to book mobility assistance on JAL?
JAL will let you book mobility assistance both at the time of booking or after booking. When you request wheelchair on Japan Airlines you must approach the check-in counter. The airline will offer you a wheelchair according to your requirement. Here are the specific steps you have to follow.
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During initial booking - On the Passenger information input screen when making a reservation, click the "apply" button under "Support information" to register your request for wheelchair access.
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After booking the ticket - Click on the "customers who require special assistance" button on the reservation completion screen or at the bottom of the reservation details screen in the "booking and boarding services" menu to register your request for wheelchair access.
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With your own mobility assistance - Depending on the size and type of wheelchair, the airline will check it in the hold free of charge.
Customers may have to arrive 2-3 hours before departure if they have a battery-powered wheelchair. It takes a while to prepare the wheelchair to check it. You can visit or call Air1Network for details.
Does JAL support if you have personal mobility Assistance?
You may be able to bring mobility assistance if it can be folded and put under the seat. Both battery-operated and manual wheelchairs may be accommodated. A few types of batteries may not be allowed on board. You can call JAL wheelchair assistance phone number to know the types not allowed on board. These battery-operated wheelchairs can be checked in the hold. You must have the operation manual of the mobility assistance. Because the battery will have to be prepared to prevent unintentional activation during transport. Here are a few things you must remember if you have personal mobility assistance.
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The airline may not be able to check your wheelchair in the booked flight - Only specific sizes are supported on a few aircraft.
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It will take at least 15 minutes to prepare your battery-operated wheelchair - Battery terminals must be protected from short circuits.
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Assistance can be provided for movement within airport - You will have to arrive 2-3 hours before departure.
What if I cannot check my wheelchair on JAL?
JAL will try to check manual or battery-operated wheelchairs in hold. You will not be charged for checking wheelchair assistance on Japan Airlines. But you must come earlier so that the airline staff can do the required inspection before checking it. When it is not in a position to check a wheelchair, due to size, you may have to change the flight. Here is how the airline supports you.
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When you have to book a more expensive flight - You may ask for a refund of the difference.
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If you are booking a flight on JAL - No change fee will be charged.
All checked baggage must be collected at the baggage reclaim area upon arrival. But customer wheelchairs put in the hold may be returned close to the aircraft doorway. You can visit or contact Air1Network for details on how a checked wheelchair is handed over upon arrival.