Iberia is committed to making air travel accessible for people with restricted mobility. You may be able to get all the support needed to fly safely. Iberia will let you add a Iberia special assistance at the time of booking or after booking. The steps of adding special assistance will differ slightly. Take a look at steps you will have follow.
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During Booking - When you book a flight, you will see a link to assistance available for special needs passenger. Click on this, to find the various types of assistance you can get. Tick the boxes for the assistance you need.
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After Booking – Log in with your booking code and surname. When you click on ‘passengers’, you will find ‘special needs’ option. Click add to select the alternatives you need.
You will get an Iberia wheelchair assistance phone number when you contact the airline 48 hours before departure. Our Air1Network blog will give you further details on getting special assistance.
How do I Qualify for Special Assistance Iberia?
Passengers with recent or chronic illness may qualify for special assistance. Women who have given birth to a child will also qualify. Those with restricted mobility qualify for special assistance. You may be able to travel with a service dog if you need one. Those with visual handicap or impaired hearing may bring along a service dog. But the service dog must be trained with a license. You must request special assistance at least 48 hours before your flight departure by contacting Iberia's customer service center. Here are a few things you must remember about Iberia special assistance.
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You must arrive at the airport at least 3 hours before departure - Give the airline crew adequate time to prepare and check your wheelchair.
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Inform the airline up to 48 hours about service dog - The airline crew will require time to prepare.
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Be present at the time of checking the wheelchair - Airline staff will need your guidance with preparing the wheelchair.
A medical clearance may be needed if you are a special needs passenger. Feel free to visit or contact Air1Network for assistance or details.
How do I Contact Iberia for Special Assistance?
It is good that you included a special assistance request at the time of booking or after booking. But you will have to remind the airline once again as soon as you have submitted the request. You can do so at least 48 hours before departure. If you fail to remind the airline, the special assistance is not guaranteed. The airline recommends that you contact the assistance service or Iberia special assistance phone number when you reach the airport. An agent of Iberia will take you to the check-in desk and help you with the formalities, stay with you at security control and escort you to the departure area. Here are a few tips if you need Iberia special assistance.
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Make sure you have given the details of the special assistance needed - You may not get assistance with boarding and disembarking after reaching destination if you have not requested this.
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Make sure you have given the details of the wheelchair - Airline staff will need the details (dimensions and type of battery) for safe stowage in the hold.
Do I have to Pay a Charge to Iberia for Special Assistance?
As a token of gratitude, you may pay a tip to the Iberia attendant. But, as of now, there are no charges on wheelchair assistance. Under EU regulations, Iberia is committed to making air travel more accessible. Here is how people with reduced mobility can enjoy a convenient flight.
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No charges for checking wheelchair - The wheelchair is checked without any charge and it is not included in the free baggage allowance.
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No charge for the assistance with boarding and disembarking - An attendant may help you with boarding and disembarking.
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No charges for service dog - A service dog will not be charged.
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Extra legroom seat - Paid seat assignment for a comfortable flight.
If you are suffering from a recent or chronic illness, you may also qualify for Iberia special assistance. For details on the assistance you can get visit or contact Air1Network.