Airlines are committed to disabled-friendly flights. Fiji Airways’ commitment to disabled passengers begins right from the time you arrive at the terminal entrance. The exact assistance you receive will depend on the type of your disability. You must request Fiji Airways wheelchair online while or after booking. If you have a phone you may call the relevant contact of your region. The recommended time for requesting wheelchair is up to 48hours before departure. In this Air1Network we will give tips around the below aspects of mobility assistance.
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Acceptance of personal wheelchairs on Fiji Airways.
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Your chances of getting special assistance on Fiji Airways.
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Time-sensitivity of requesting special assistance on Fiji Airways.
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Handling situations when you don’t receive the assistance.
To verify whether your wheelchair assistance is confirmed on your booking, you may find your booking summary on manage my bookings section of airline's website. Air1Network on +1-844-414-9223 will help you with details.
Does Fiji Airways accept personal Wheelchairs also?
If you are flying from or to US, personal wheelchairs shall be accepted. Because by law airlines can’t deny transportation of mobility aids. Up to 2 mobility aids may be accepted. Make sure you have the operating manual of the wheelchair. In case you don’t have the operating manual, you will have to be present when the mobility aid is disassembled and reassembled. Here are the ways personal wheelchairs will be given carriage if you need Fiji Airways disability assistance.
In hold:
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Personal wheelchairs which can’t be accommodated in cabin will be checked in hold.
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Wheelchairs will be prepared for safe checking.
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You must arrive with your personal wheelchair at the airport 2-3 hours before departure.
In cabin:
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Depending on the type of aircraft, a few wheelchairs may be accommodated in the cabin.
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Only manual foldable wheelchairs of suitable size will be accepted.
In case you want to use your personal wheelchair as soon as you reach the destination, you will have to inform the airline up to 48 hours before departure. For details or assistance you may contact Air1Network or Fiji Airways on +1-844-414-9223 or +1-800-227-4446.
Can you Get Special Assistance on Fiji Airways?
Special assistance may be deemed necessary if you are suffering from a medical condition. For Fiji Airways special assistance you will have to submit a medical care form or MEDIF. The MEDIF may have to be submitted 10 days before departure. MEDIF has columns to be filled by your doctor also. Take a look at the situations where MEDIF will be necessary.
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When you need to travel with medical equipment.
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When you need medical or therapeutic oxygen.
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When you are in your late pregnancy with complications.
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When you underwent a major surgery.
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When you got a plaster or cast applied 72 hours before departure.
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If you have a plaster or cast and your flight time is 5 hours or more.
How does timing play a role in Special Assistance on Fiji Airways?
Given how busy airport ground teams are, timing will play a role in special assistance on Fiji Airways. If you request Fiji Airways handicap assistance within 48hours of departure, you may not get the required attention. A prior information is needed when the airline must prepare a ‘buffer zone’ for a few categories of passengers. Take a look at the guidelines.
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Request travel of a service animal at least 48 hours before departure.
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If you need a support person request it at least 48 hours before departure.
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If you are traveling with a battery-operated wheelchair inform this 7 days prior to departure.
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If you’re a person with impaired vision, you must arrive at least 30 minutes ahead of the boarding time.
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If you need special meals you must inform 48hours before departure.
What can I do in situations I don’t receive Fiji Airways Assistance?
In some situations you may not receive the requested Fiji Airways mobility assistance. To guarantee the assistance you must stick to the advised timeline. If your disability is not visible you may use Sunflower sign to announce non-visible disability discreetly. Here are a few suggestions.
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Call the Fiji Airways Accessibility Coordinator - The coordinator may help you know whether the wheelchair can be accommodated in flight or not.
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Pay Fiji Airways wheelchair assistance cost when you submit MEDIF - Fiji Airways recommends that you pay charges along MEDIF.
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If you are traveling with wheelchairs weighing over 50kg - Arrive at the airport 3 hours before departure for early check-in.
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If you rebooked your flight - You will have to update the special assistance or wheelchair request for the new flight.
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Request 7 days before departure - If your wheelchair is battery-operated, you must inform the airline at least 7 days before departure.
A few seats can’t be occupied by disabled passengers who request Fiji Airways wheelchair. The support person and disabled person must be booked together. You may contact Fiji Airways or Air1Network on +1-844-414-9223 or +1-800-227-4446 for assistance.