A few airports have wheelchair assistance desks. The person in charge will attend to your requirements. But you must notify the airline about your requirement up to 48 hours before departure. You may also do it 24 hours before departure but no surety is given. Other forms of assistance may require you to fill up details. Take a look at the ways by which you can ask for EVA Air wheelchair assistance.
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Online during booking - While purchasing the ticket select ‘special assistance’ option or a similar prompt.
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After initial purchase - Look for options in ‘special assistance’ after finding your booking summary on Manage Your Trip section.
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Contact an EVA reservations office - You must call the numbers of your region.
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Request your travel agent - For third-party bookings, you must call the travel agent.
Special assistance like use of medical equipment is allowed. But there are a few more restrictions. Our Air1Network will give you a complete overview of how to travel with a disability.
Can my Personal Wheelchair go with me in EVA Air Flight?
Personal wheelchair to be carried on board will have some restrictions. Only foldable types are allowed. There is a storage area for mobility aids. Battery-powered wheelchairs are not allowed. If it can’t be carried on board, you will have to check them in hold. Here are a few thumb rules you may keep in mind.
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Provide the details of the wheelchair - Dimensions of wheelchairs and type of batteries installed will primarily be required.
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If your wheelchair’s batteries are not securely attached - You will have to adjust the batteries in your carry-on.
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You may use your personal wheelchair till departure gate or aircraft door - The choice will depend on whether an aerobridge facility is there.
No EVA Air wheelchair assistance cost is charged from you. But, you may have to wait for assistance if you have not pre-booked the assistance. For details or assistance you may contact Air1Network or EVA Air on +1-844-414-9223 or +1-(800)-695-1188.
What kind of special assistance can you get on EVA Air?
Since EVA Air doesn’t want to deprive anyone of their ability to use a flight, it will provide assistance to the extent required. But you must provide clear instructions about the assistance you need. Because the EVA Air disability assistance you get will depend on your inputs. Take a look at the assistance provided on EVA Air.
In-flight assistance:
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Cabin wheelchairs for using lavatory.
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Special meals if you are diabetic or allergic to certain food items.
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Assignment of any seat (except those in the emergency exit rows).
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Usage of medical equipment like CPAP or POC.
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Therapeutic oxygen if requested earlier.
Assistance at airport:
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Replacement wheelchair if you are at a connecting airport.
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Attendant if the wheelchair needs to be pushed.
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Assistance with check-in and boarding.
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Assistance with reaching the seat.
Assistance at destination:
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The personal wheelchair may be delivered at the aircraft door.
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An airport wheelchair may be provided if your personal wheelchair can’t be delivered at aircraft doors.
How Do I Ask for Special Assistance on EVA Air?
EVA Air has special assistance desks at a few airports. If you find one, you may visit it for special assistance. But special assistance may have some conditions. Here are a few things you must keep in mind about EVA Air special assistance.
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Fill up a MEDIF if you need an equipment - Part 2 of the MEDIF must be filled up by your doctor.
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Make sure you have a doctor’s statement - If you are traveling with a newborn child or you are in late pregnancy.
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If you need therapeutic oxygen on the flight - You’ll have to put in the request earlier.
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Book a companion along with you - If you need assistance with tasks like eating or defecation, you will have to book a companion.
What to do in case I am not satisfied with EVA Air’s assistance?
You can give your feedback to the customer care. In case your flight is from US or to US, a complaint can be registered at US department of transportation aviation consumer protection division. Specially trained personnel called complaint resolution officials are present at all airports in US. Before you register your complaint make sure you have followed the guidelines of EVA Air Mobility Assistance.
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Arrive at the airport 2-3 hours before departure - EVA Air will need some time to prepare your personal wheelchair and arrange for an attendant.
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Fill up and submit MEDIF up to 48 hours before departure if you need medical equipment - MEDIF certifies that you are fit to fly.
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Make your request up to 24-48 hours before departure - No assurance may be given for EVA Air disability assistance request made within 24 hours of departure.
In case you need to use the personal wheelchair upon reaching the destination, you may have to stay till the whole plane has disembarked. You may be the last one to disembark. You may request EVA Air wheelchair upon reaching the destination. For details or assistance, you may contact Air1Network or the airline on +1-844-414-9223 or +1-(800)-695-1188.