Security processing of persons with reduced mobility takes longer than usual. You must be at the airport for check-in at least 2 hours before the departure. Ensure you have chosen the right type of assistance. The choices available are among WCHC, WCHR and WCHS. WCHC is the highest level of assistance reserved for immobile persons. A cabin wheelchair can be provided for those requesting WCHC type of assistance.
Your presence at the time of check-in will help the airline staff prepare your wheelchair for baggage hold. An earlier arrival may be required for passengers traveling with battery-powered wheelchairs. Take a look at how you may notify the airline about your Bangkok Airways wheelchair request.
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Prior notification 24 hours before departure - If you are not traveling with your own wheelchair.
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Prior notification 48 hours before departure - If you are traveling with your own wheelchair.
To notify the airline you may contact the reservation center of your region. You will find the number of reservation center on airline’s website. In case you booked through an online travel agency, call the representatives of the agency. Air1Network may be reached on +1-844-414-9223 for details or assistance. In this blog we will be focusing on aspects which will require your attention.
Can you travel with Personal Wheelchair on Bangkok Airways?
The airline will accept a personal wheelchair only if you have communicated Bangkok Airways mobility assistance request 48 hours before departure. You may call the airline’s reservation center or representative of online travel agency to convey your message. There are restrictions with respect to weight and size of wheelchair. They may vary depending on the aircraft being used for flight. Take a look at the acceptable size and weight.
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If the flight is operated on ATR72 - The maximum size allowed is 50x100x50 cm.
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If the flight is operated on A319/A320 - The maximum size allowed is 145x160x110 cm.
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Maximum unladen weight allowed - If the wheelchair exceeds 120kg, you will have to pay excess baggage charges.
Wheelchairs exceeding 120kg may be allowed on Bangkok Airways only if you pay excess baggage charges. Get in touch with Air1Network or Bangkok Airways on +1-844-414-9223 or 1-866-226-4565 for details or assistance.
Can you Get Special Assistance on Bangkok Airways?
Bangkok Airways will consider your request to travel with a medical equipment only if you submit a MEDIF. The MEDIF must be endorsed by the doctor treating you. Here are a few things you must remember about Bangkok Airways special assistance.
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A ‘fit to fly’ medical certificate is needed - If you have undergone a critical surgery recently.
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You must contact the airline in advance - Medical clearance requires at least 1 day. You must contact the reservation center up to 24 hours before departure.
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Travel with service dog - The service dog is not supposed to occupy a seat. They must be trained to perform the required tasks.
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Submit the details of wheelchair - If you have a personal wheelchair you must submit entire details before departure.
What if I need a Seat Assignment for Safe Travel on Bangkok Airways?
Persons with reduced mobility can choose seats designed for safe travel on Bangkok Airways. Armrests on most aircraft are moveable. If you need more comfort you may choose an extra legroom seat. Here are a few things you need to know about Bangkok Airways handicap assistance.
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Choosing extra legroom seats may require you to pay a charge - Exit Row seats can’t be chosen.
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Additional seats may be purchased - If you can’t fit with both armrests down, you will have to purchase an extra seat.
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If you have an escort with you - An additional seat will have to be purchased.
Do you have to pay for Wheelchair Assistance on Bangkok Airways?
Wheelchairs don’t require you to pay any charge. They will be checked in baggage without incurring any Bangkok Airways wheelchair assistance cost on your part. A wheelchair will also not affect your baggage allowance. But charges may have to be paid for anything beyond a wheelchair. Take a look at how you may be charged.
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For extra legroom seats - Seats in Front section of cabin are preferred seats. You will have to pay for them.
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For wheelchairs weighing over 120kg - Excess baggage charges will apply. The baggage fee will be higher on long-haul routes.
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For booking additional seats - If you are obese or you need an additional seat for a personal care attendant you will have to pay charges for an additional seat.
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For booking a personal care attendant - You will have to bear the expense of a personal care attendant.
Depending on the facilities at an airport, you may use the wheelchair till the departure gate or aircraft doors. You will get Bangkok Airways wheelchair assistance to reach your seat if your wheelchair gets checked at departure gate. For details or assistance you may contact Air1Network or Bangkok Airways on +1-844-414-9223 or +1-866-226-4565.