Wheelchair assistance is deemed as a special service request or SSR. To be assured of wheelchair assistance, your ticket must be updated with SSR. Additional service may be requested at the time of initial purchase or after booking from MyBooking section. You may request Bahamasair wheelchair with a form available on the website. The form allows you to fill in the details of your flight.
The latest you can update your SSR is up to 48 hours before departure. Requests within 48 hours of departure may require you to wait at airport for a longer time. Or, worse, you may have to manage with the resources immediately available. In this Air1Network, we will cover all essential aspects. You may call us on +1-844-414-9223 for assistance.
-
Promptness of disabled assistance on Bahamasair.
-
Charges you may pay for wheelchair assistance.
-
Special assistance offered on Bahamasair.
-
Reasons for not receiving assistance.
Does Bahamasair consider wheelchair requests seriously?
Wheelchair requests are taken very seriously since accessibility is a primary concern on Bahamasair. Disabled persons with reduced mobility have a right to demand wheelchair from the airline. But Bahamasair mobility assistance must be requested up to 48 hours before departure. To ensure you get the required assistance keep the below tips in mind.
-
Contact the airline if your flight is departing within 24 hours - The airline representative may be called for prompt help.
-
Reservations center may offer you details of assistance - The agents will guide about the assistance available upon arrival and destination.
-
Fill up and submit assistance form of Bahamasair - An airline representative will call you up to discuss your requirements in detail.
Gate-checking of personal wheelchairs may be possible if you are unable to manage till the gate on an airport wheelchair. In case you have queries, you may contact Air1Network or Bahamasair on +1-844-414-9223 or +1-800-222-4262.
What charges do you pay for wheelchair assistance on Bahamasair?
Airports on which Bahamasair operates its flights offer wheelchair assistance free of cost. Customary tips for the attendant are the only Bahamasair wheelchair assistance cost to be borne by the disabled. In addition to offering you an airport wheelchair wherever required, the assistance will cover the below components.
-
Checking of motorized or non-motorized wheelchairs in baggage hold - Service staff will prepare the wheelchair for safe checking.
-
In-cabin space for stowage of mobility aids - A few collapsible wheelchairs may be put on the flight.
-
Make the wheelchair available at destination - Airline’s service staff will be responsible for assembling and delivering your wheelchair.
-
On-board wheelchair - During the flight, you may use on-board wheelchairs.
Can you get special assistance on Bahamasair?
Yes, passengers may receive Bahamasair special assistance also. They will have to fulfil certain conditions. The airline may have to verify your fitness to fly in case you need medical equipment. A notice of at least 48 hours must be given. At present, the airline is incapable of supplying medical oxygen. If you need oxygen on flight you will have to make personal arrangements. Take a look at how the airline may assist you.
-
An FAA-approved personal oxygen concentrator may be used during flight - Oxygen concentrators can be used in all phases of flight.
-
Escort service may be booked - You can arrange personal care attendant or personal safety assistant at your own expense.
-
Assistance with boarding the flight - Pre-boarding is offered to disabled passengers.
-
Usage of medication on flight - If you have been prescribed medication by your doctor, it is allowed on flight.
Why haven’t I received the requested assistance on Bahamasair?
The airline will offer you a valid reason for not providing you the requested Bahamasair disability assistance. Feedback about the quality of service received is welcomed by the airline. You may mail the feedback to Bahamasair. The airline responds to written complaints within 60 days. Take a look at the reasons the airline may not provide Bahamasair wheelchair assistance.
-
In-cabin stowage of mobility aids is a first-come first-served service - Passengers must request the mobility assistance at the time of initial purchase.
-
Your device may not be approved for use on Bahamasair - Only FAA-approved devices may be used on the flight.
-
Request for bringing a service animal on board - You must inform the airline at least 48 hours before departure.
-
Devices which use battery power - Bahamasair doesn’t have on-board power sockets to charge batteries. Keep the batteries sufficiently charged so that it lasts till you reach destination.
-
Safety concerns about the device - Batteries installed must be UN-tested.
Bahamasair recommends that you check your personal wheelchair till destination even if your itinerary has connecting flights. Claiming a personal wheelchair and rechecking it at connecting airport may consume a lot of time. An airport wheelchair will be offered at connecting airports. Feel free to contact Air1Network or BahamasAir on +1-844-414-9223 or +1-800-222-4262 for assistance or details.