Cabincrew members receive adequate training with respect to mobility devices. You need not worry about using an in-cabin wheelchair. These are available on all Copa flights and cabincrew member will help you in using it. In case you have a personal wheelchair, you may be given a replacement at check-in for reaching the boarding gate. You must pre-book Copa Airlines wheelchair assistance at least 48 hours before departure. Even though you will find the cabincrew helpful, here are the situations they may not be able to help.
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If you need assistance with essential tasks - Service staff may not help you with using lavatory or consuming food.
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If you want assistance with getting transferred to a seat meant for disabled - Service staff may assist but they do not play the lead role.
A companion at least 18 year old may travel with you if you need serious attention. In this Air1Network blog, we will try to give complete details of what it requires to get special assistance on Copa.
Can you travel with a personal wheelchair on Copa Airlines flight?
Yes, you may travel with a personal wheelchair if you have given prior information. You will have to arrive at least 2-3 hours before departure. A replacement wheelchair to navigate through airport will be provided by the check-in agents. Here are a few things you must keep in mind.
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Keep the wheelchair’s specifications with you - Dimensions and the type of battery installed are the details Copa will need.
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You may use the wheelchair till the airport doors - If aerobridge facility is there, you may use your wheelchair till the aircraft door.
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Use of personal wheelchair at connecting airports - You may not be able to use your own wheelchair if the connection time is short.
Flyers who need Copa Airlines disability assistance may also book an extra seat if they need it for traveling comfortably. For details or assistance, you may contact Air1Network on +1-844-414-9223.
Does Copa Airlines take care of a personal wheelchair?
If you want your personal wheelchair to handled in a certain way, you may provide instructions. The instructions may be given by calling the customer service after you have booked Copa Airlines handicap Assistance. This must be done at least 48 hours before departure. You will find call center numbers of every region in South America and North America on Copa website. Here are a few tips if your personal wheelchair is expensive.
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Condition of the mobility aid is examined at the time of checking - You may file a claim if you find the mobility aid damaged on reaching the destination.
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Make sure you remove attachments which are likely to get damaged - Joystick controllers and cushions may be removed and put in checked or carry-on bag.
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Arrive 3 hours before departure if you have battery-powered wheelchair - Battery-powered wheelchair takes a longer time for preparation.
Do you have to pay charges for Wheelchair on Copa Flight?
Copa Airlines doesn’t charge passengers with reduced mobility for getting assistance. You will not have to pay any Copa Airlines wheelchair assistance cost, to get a spare wheelchair for navigating the airport. You may also get an attendant. Even though a customary tip of $5 to $20 to the attendant is expected, it isn’t the norm. Take a look at what else may be offered if you request Copa Airlines wheelchair.
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Batteries of the wheelchair may be taken along - You may keep two batteries of up to 160Wh or a single battery of 300Wh if it has been packed safely.
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No charges for checking the wheelchair - A wheelchair must be prepared for safe checking. But the flyer will not be charged.
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Assistance from cabincrew members - Cabincrew members are trained in use of in-cabin wheelchairs. They will help you use them.
What Special Assistance can you Find on Copa Airlines?
Copa Airlines will do its best to make your journey comfortable if you need special assistance. But only if you have requested it at the time of booking or at least 48 hours before departure. Here are a few things you may keep in mind about the Copa Airlines special assistance.
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Specify the level of assistance you need - Copa Airlines will prepare the resources required.
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Get a medical clearance from a physician - You must be declared fit to fly if you need medical equipment like POC or CPAP.
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You may book a companion - Able-bodied companions may be booked along with you if you need assistance with essential tasks.
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You may book a service animal to go along with you - Make sure the service animals have the documentation and you make a request 48 hours before departure.
Since cargo compartments of aircraft have limitations on the size of mobility devices which can be adjusted, you must provide the exact dimensions. You may confirm whether the wheelchair may be checked on your flight by calling Copa Airlines mobility assistance numbers. For details or assistance you may contact Air1Network on +1-844-414-9223.