The right channel must be chosen for requesting your assistance. If you really want the assistance, make it a point not to delay requesting assistance. Ideally, it should be right at the time of booking the ticket. Or at least 48 hours before departure if your route is to or from Europe. On other routes, you can request Avianca wheelchair up to 24 hours before departure. The airline may not be able to offer you the assistance you need if you request it within 48 hours of departure. Make sure you know the details of your personal wheelchair. Avianca will need the dimensions and type of batteries installed in order to safely check it. Take a look at the channel you must choose to request Avianca wheelchair assistance.
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Those requiring a wheelchair or service animals - Use Avianca website or mobile application.
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Passengers with medical conditions requiring POC or CPAP - Contact center must be called.
Passengers must specify the level of assistance required. Because Avianca needs to arrange the necessary resources on the day of travel. Our Air1Network will take you through what disabled flyers need to do in order to request assistance.
Does Avianca offer Assistance to Disabled with Boarding?
The assistance you receive is exactly what you requested at the time of booking. If your request included getting seated on the seat, you will get assistance with boarding also. You may choose among WCHC, WCHS or WCHR. Take a look at details.
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Passengers with no mobility and not self-sufficient will have to choose WCHC. They must be assisted to their seat and require complete personal assistance.
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Passengers who require assistance between the aircraft and the terminal, but are self-sufficient to board and move inside the aircraft. They may choose WCHR.
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Passengers who require assistance between the aircraft and the terminal and also require help to board, but are self-sufficient inside the aircraft. They may choose WCHS.
A personal wheelchair may be used till the aircraft doors if there is an aerobridge facility. At airports without aerobridge facility those requiring Avianca disability assistance may use an ambulift. For details or assistance, you may contact Avianca or Air1Network on +1-(866)-919-0081 or +1-844-414-9223.
How to Get Special Assistance on Avianca?
You must satisfy the airline that you are fit enough to fly. Since there is doubt on fitness of passengers needing Avianca special assistance, a medical clearance must be given certifying their fitness to fly. Passengers who underwent a recent surgery may also have to get a medical clearance. Here are a few tips on getting special assistance.
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You may have to pay charges for supplementary oxygen - If you fall short of oxygen, Avianca may charge you for supplementary oxygen.
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You must keep your equipment fully charged - The airline may not offer power supply on all seats.
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Book a companion for assistance - If you need assistance with basic tasks, you may book a companion. Avianca Airlines wheelchair assistance cost will be charged.
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Special assistance lines at airport - You may find counters reserved for passengers requiring special assistance.
Can Avianca take care of my Personal Wheelchair?
Yes, Avianca will take care of your personal wheelchair. The personal wheelchair will be checked in the hold. In the meantime, you can take a wheelchair on loan. No charges apply for the loaned wheelchair because Avianca Airlines handicap assistance is free of charge. Here are a few things you must keep in mind with a personal wheelchair.
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Inform the airline 48 hours before departure if you are flying to or from Europe. For other routes, you will have to inform 24 hours before departure.
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Arrive 4 hours before an international departure and 3 hours before a domestic departure.
If you’ve a battery-powered wheelchair, you may have to put the batteries in the carry-on. Only 2 batteries of 160Wh each or 1 battery of 300Wh may be carried.
Do I have to wait for Avianca assistance on reaching the destination?
Avianca doesn’t want to keep you waiting when your plane is on the tarmac. But due to technical reasons help may not arrive as soon as you reach. You may have to wait till all the flyers on the plane have disembarked. Here are a few things you may need to know about Avianca mobility Assistance at destination.
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Wheelchairs at exit are reserved for people who have booked them - Only those who have pre-booked a wheelchair may use them.
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Wheelchair on request - If you request Avianca wheelchair on reaching your destination, it may take some time. You will have to be patient till the time help arrives.
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Traveling with your own wheelchair - Personal wheelchairs are delivered at aircraft door or baggage reclaim area.
Using a personal wheelchair is not possible at connecting airports. This is usually owing to the brief connection times. But you may use a loaned wheelchair to navigate the airport. For details or assistance, you may contact Avianca or Air1Network on +1-(866)-919-0081 or +1-844-414-9223.