Providing a dignified carriage to disabled or handicapped passengers is the biggest concern for airlines. Avelo wants you to give prior information that you need wheelchair assistance. With this information, the airline will prepare the resources needed to offer Avelo Airlines wheelchair assistance. Here is how you can give prior information.
At the time of booking - Use the ‘wheelchair assistance link’ on the flight booking page to indicate your request.
After booking - Click on the 'Manage Trips' link on the top of Avelo airline’s homepage. Enter the details of the ticket to find your booking summary. Choose ‘wheelchair assistance’ from add-ons menu.
You will have to attach a 'power mobility aid information form', if your wheelchair is battery-operated. In this Air1Network blog, we will offer you further details on how XP Wheelchair Assistance works.
Does Avelo Airlines allow Personal Wheelchairs?
Avelo allows you to travel with a personal wheelchair. You may submit the personal wheelchair at the check-in counter or gate and use the airport wheelchair to navigate. If you have a pre-boarding, your wheelchair may be stowed on-board. But the space is limited to only 1 wheelchair. Here are a few handy tips for getting Avelo Airlines disability assistance when you’re travelling with a personal wheelchair.
Crewmembers look for written instructions - You may fill up the ‘power mobility aid information form’ available on the website or create your own form and attach it to the mobility aid.
Arrive at the airport in advance - You must arrive at the airport 1 hour in advance of the check-in processing time so that the crewmembers have enough time to prepare and check your device.
Recreational wheelchairs of the type used by disabled basketball or tennis players may require you to pay Avelo Airlines wheelchair assistance cost. Feel free to visit or contact Air1Network for details.
Can I Get a Wheelchair free of Cost on Avelo Flight?
Wheelchair assistance on Avelo Airlines will be provided free of cost. Unless you have an additional wheelchair which is only for recreational purposes. Excess baggage charges may have to be paid on sporting wheelchairs. While there is no wheelchair assistance cost on Avelo Airlines, you must take care of a few things.
Use a placard to identify yourself - Avelo crewmembers don’t know you by face. So identify yourself upon arrival at the airport, at any connection points, and upon arrival to their destination.
Give details of the assistance needed - You must give the details of the exact assistance needed. If you need assistance with reaching the seat, you must request it at least 48 hours before departure.
Mention the parts which may be removed - If you want the mobility device to be handled properly, you may give instructions in power mobility aid information form.
Does Avelo Require me to take Precautions with a Wheelchair?
Power wheelchairs need to be stowed away safely in the cargo so that the battery doesn’t get activated accidentally. Battery cables will be removed and battery terminals insulated to prevent short circuits. In case, the battery can be detached, you may have to carry it with you on board. If the batteries are kept with the passenger on-board, they must be packaged properly. Here are a few things to be kept in mind if you have requested Avelo Airlines disability assistance.
Keep the details of the battery with you - The battery should not exceed 300Wh. If there are 2 batteries, each of them must not exceed 160Wh.
Wheelchairs which can be stored in upright position - You will not have to remove the batteries.
Arrive at the airport 1 hour in advance - You must arrive 1 hour ahead of the check-in time, especially if you have a power wheelchair.
How will I Get Special Assistance on Avelo?
Avelo provides special assistance to those with low vision, hearing impairment or a disability. You may bring a service animal with you in case you need it. If you want to travel with a POC, you must arrive at least 45 minutes before departure. Avelo crewmembers will verify before allowing you to carry it on-board. You must inform the airline at least 48 hours before departure that you are travelling with a POC. Here is the process to be followed to get Avelo Airlines special assistance.
At the time of booking - Choose ‘special assistance’ from the menu of add-ons on the flight booking page. You may opt for the ‘special assistance’ you need.
After booking the flight - Click on the ‘Manage Trips’ option. Enter the details of the ticket to find the booking summary. Choose the special assistance you need from the menu of add-ons.
When you request Avelo Airlines wheelchair at the time of booking or after booking, don’t forget to click on ‘save’. This will update the information in airline's system when you are pre-booking a wheelchair. For details on how to pre-book assistance, you may visit or contact Air1Network.