Airlines make travel accessible with all the assistance they provides to disabled. Passengers with special needs don’t have to worry. You may request Air Europa wheelchair assistance either at the time of booking or after booking. But you must do it as soon as possible. Ideally, you must add a wheelchair up to 48 hours before departure. Here are a few things passengers with special needs must keep in mind.
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Arrive at the airport 2-3 hours before departure - This airline hires third party to provide you assistance. So you must arrive at least 2-3 hours before departure so that Air Europa can arrange everything.
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Online check-in may not be possible - Because passengers with special needs may have specific seat assignment, only the check-in agent will be able to complete the check-in process.
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Traveling with your own wheelchair - Personal wheelchairs will most likely be checked in hold. You may use it till the aircraft doors if an aerobridge facility is available.
If you need assistance right from the check-in desk till you arrive at the destination, you must specify this at the time of booking. Our Air1Network blog will take you through the process of booking a wheelchair.
Can you book a wheelchair after booking Air Europa flight?
Wheelchairs must be booked at the time of initial purchase. Either you or a travel agent may be able to assist you with the booking. If you forgot to do it, you can book it up to 48 hours before departure. A call may be given to the customer service. You may also use a link only for passengers with special needs on the airline’s website. Here are a few tips you will find handy with booking a wheelchair.
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Fill up & submit a mobility aid form - If you have a personal wheelchair, you may fill up a mobility aid form providing details of the personal wheelchair.
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Give details of the assistance you need - Make sure you have not missed out any form of assistance needed on the flight.
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Confirm with the airline whether it can accommodate a person with disability - Since only a limited number of passenger with disability can be accommodated in a flight, you must get confirmation.
Air Europa may let you use your personal wheelchair till the aircraft doors. This service is available only if the airport is equipped with aerobridges. Air1Network or Air Europa is available on +1-(844)-386-9737 or +1-844-414-9223 for details.
Is wheelchair assistance free on Air Europa?
Wheelchair assistance is not chargeable. The assistance is free but it must be booked at least 48 hours before departure. Since the airline hires third party to provide Air Europa handicap assistance, it will need exact details of the assistance needed. Here are a few things you may keep in mind.
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Give complete details of the wheelchair in the mobility aid form - You must mention the dimensions and the type of batteries installed.
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Don’t check-in online - Online check-in is not allowed for passengers with special needs. A check-in agent will assist you with the process as an appropriate seat assignment is required.
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Arrive 2-3 hours before departure - Wheelchairs either manual or battery-powered will have to be prepared for checking. This takes some time before you are good to go.
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Book a safety assistant - The airline doesn’t provide you assistance with basic tasks. You’ll have to bear Air Europa wheelchair assistance cost to book a safety assistant.
Who qualifies for special assistance on Air Europa?
You do not need a medical certificate if you are a passenger with special needs. But there are exceptions to the rule. Pregnant women and those who had a recent surgery will have to provide a medical certificate. Those who require medical equipment like POC or CPAP also have to get a medical clearance from the treating doctor certifying their fitness to fly. Here are a few things you must keep in mind about Air Europa special assistance.
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A disclaimer or medical certificate must be given by passengers with one of the legs cast in plaster - Passenger must declare that the plaster is older than 48 hours.
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Charges may apply for a few sorts of special assistance - If you need supplementary oxygen for your POC, you may be charged.
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A few services may be provided only if they are available - Stretcher services are not always available. You will have to confirm the availability.
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Passenger with a plaster cast on leg in the past 48 hours - You will have to get a longitudinal cut in the lower half.
Air Europa has outsourced special services to third-party. Besides informing the airline up to 48 hours before departure, you must arrive at the airport 2-3 hours before departure. The airline doesn’t assure the requested assistance if you don’t follow this timeline. For details or help, you may contact Air Europa or Air1Network on +1-(844)-386-9737 or +1-844-414-9223.