The wheelchair assistance you may get will depend on the type of aircraft you are flying on. Aisle wheelchairs may be used on wide-bodied aircraft like A380, B777 and B787. Qatar Airways will like to know whether you need a wheelchair beforehand. You can do this up to 48 hours before departure. Here is an overview of the process that is to be followed.
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Do it at the time of booking a flight - You may choose the required assistance needed while traveling.
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After booking the flight - The Manage Booking section will let you add special assistance.
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At the local Qatar Airways office - An agent may assist you with booking Qatar Airways wheelchair assistance.
A medical form may not be needed in most cases. But when you have both legs covered in cast or any one leg in cast which covers the knee, you must submit a MEDIF form. Our Air1Network blog will give you further details of how QR wheelchair assistance works.
Can I Get Wheelchair Assistance on Qatar Airways?
You may get wheelchair assistance if you need it to navigate at the airport. The check-in desk will offer the requisite help to reach the departure gate and from there till the seat. Airports are equipped to handle disabled persons. You may be given a wheelchair attendant and an airport wheelchair so that you do not face issues in navigating. But QR wheelchair assistance is conditional. Here are the criteria you must fulfil.
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Prior information must be given - Unless you give prior information, you may have to manage with the resources available at the moment. For guaranteed assistance, you must contact Qatar Airways wheelchair assistance phone number 48 hours before departure.
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Specify the assistance you need - The airline will have to arrange staff and equipment according to the assistance needed.
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Make sure you reach the airport on time - Be present at the airport 2-3 hours ahead of departure.
With a battery-powered wheelchair or scooter for handicapped, you may have to arrive 3 hours before departure. For details or assistance, you may visit or contact Air1Network.
Can I add a wheelchair after booking a Qatar Airways flight?
Qatar Airways will be happy to provide wheelchair assistance after booking a flight. Because it doesn’t want to deprive you of using a flight. But you must inform the local Qatar Airways office or add the assistance on Manage Booking. You must do it latest by 48 hours before departure. Doing it after this will not guarantee QR wheelchair assistance. Here are a few things to keep in mind if you are disabled.
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Extra legroom seats in Exit Row can’t be occupied - These seats are meant for physically fit passengers.
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Business seat may not be occupied - If one leg of yours is covered by cast, you may not be allowed to occupy a Business seat.
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Battery-powered wheelchairs must be checked - Batteries will have to be detached and kept in the carry-on bag.
Do I need to pay for wheelchair assistance on Qatar Airways?
Wheelchair assistance QR is free of cost. But wheelchair attendants may not always be available at the airport. If one is not available, you will need a companion to push the wheelchair. You may have to arrange for a companion or take help of a co-passenger. Here are a few things you may find informative.
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No charges apply for checking a wheelchair - Since a wheelchair is not considered checked baggage, you will not have to pay charges.
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Batteries of the wheelchair will be allowed in the carry-on - The battery to be carried on-board must not exceed 300Wh. If you have 2 batteries, each of them can be up to 160Wh.
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No charge may have to be paid for seats - An aisle seat if needed may be provided without a seat selection charge.
Do I’ve to submit documents for special assistance on Qatar Airways?
A medical information form may not be needed when you have requested wheelchair assistance. But it is needed for Qatar Airways special assistance if you are suffering from a medical condition. Pregnant women, asthmatic patients or patients with hearing, visual or cognitive disability will have to fill up MEDIF. You may submit MEDIF 7 days and up to 48 hours ahead of departure. Make sure you remind the airline on Qatar Airways special assistance phone number. Here are the examples of special assistance which will not require you to submit a MEDIF.
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For special meals - If you are allergic to a few food items or you need a diabetic meal, you may request it on Manage Booking up to 24 hours before departure.
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For wheelchair assistance QR - You may request it at the time of booking the flight or from Manage Booking section.
Personal wheelchairs may be stowed in the plane. But, if you’ve a personal wheelchair, you may not be able to use it to reach your seat. For details or assistance, you may visit or contact Qatar Airways.