Is your movement restricted due to disability or handicap? Navigating through airport will most likely require a wheelchair. If you happen to be disabled or injured, you can ask for a wheelchair from assistance desk at airport. Most probably, you will find one. But it is advisable to put in a request with the airline you are booked with at least 48 hours before departure. Here are a few key steps you will need to follow to request LATAM Airlines wheelchair.
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Call the reservation center of LATAM up to 48 hours before departure.
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Request mobility assistance at the time of booking your flight.
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Arrive at least 2-3 hours before departure.
No formality is required when you reach the airport. But you must fill up mobility aid form if you have a personal wheelchair. In this Air1Network blog we will take you through the process of requesting wheelchair on LATAM airlines.
What Assistance do Disabled Get on LATAM Airlines?
LATAM airlines wants all disabled passengers to travel safely and comfortably. To ensure this, it will provide the necessary assistance. Here is what may be included in the assistance disabled get on LATAM.
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Use your own personal wheelchair till the aircraft doors.
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Get assistance with reaching your seats.
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Attendant to assist you with using the wheelchair.
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Medical equipment if needed will be given carriage.
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Allocation of disabled-friendly seats.
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Travel with a service animal.
You may book a companion if you need LATAM Airlines special assistance with basic tasks. The airline will not be able to assist you with using the lavatory or eating. For details or assistance you may contact Air1Network or LATAM on +1-844-414-9223 or +1-866-435-9526.
Does LATAM Airlines Accept Personal Wheelchairs?
Personal wheelchairs may be accepted only if you have submitted the details. A mobility aid form may have to be filled up before departure. For the convenience of airline crew, you must have the details of wheelchair with you. Take a look at what Latam Airlines handicap assistance includes.
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Check your personal wheelchair in hold - No charges apply as the wheelchair is considered an orthopaedic device.
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Get a replacement wheelchair - At connecting airports, you will get a replacement wheelchair.
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Access your seat - In case there is no aerobridge, an ambulift will help you access the seat.
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Handover of personal wheelchair - At destination, you will find your wheelchair in the baggage reclaim area.
What are the terms and conditions for Special Assistance on LATAM?
Special assistance on LATAM doesn’t require many terms and conditions. But medical clearance to certify your fitness to fly may be needed if your condition requires a medical device. You may have to put in a request up to 30 days before if you need a POC or CPAP. Here are a few things you must remember about LATAM Airlines special assistance.
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MEDIF form must be filled up for traveling with POC or CPAP - The form has two parts and 2nd part must be filled up by the treating physician.
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Charges may apply for special assistance - Supplementary oxygen may be provided at a charge.
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If you have a FREMEC - FREMEC gives you an exemption from getting a medical clearance.
Do you have to pay a Charge for Special Assistance on LATAM?
Wheelchairs don’t require you to pay a charge. But a customary tip to the attendant who assists you from check-in desk to the boarding gate is common. Take a look at what may require you to bear a LATAM Airlines wheelchair cost.
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Stretcher service - You may have to pay for a stretcher service.
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Extra seats - If you need them, you will have to pay a charge.
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Escort service - LATAM doesn’t provide escort service. If you need a companion, you will have to pay.
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Supplementary oxygen - Oxygen bottles may have charges.
Why couldn’t you get Wheelchair Assistance on LATAM?
At a few airports third-parties or contractors may have been hired by LATAM to offer your mobility assistance. Owing to this, there may be shortcomings. By and large, the special service of LATAM Airlines is reliable and you will get your wheelchair assistance if you have submitted your details up to 48 hours before departure. LATAM’s complaints resolutions officer or customer service may be called in case of negative feedback. Here are the commonest reasons why you may not have received wheelchair.
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You didn’t arrive 2-3 hours before departure - Because wheelchairs must be prepared for safe checking, you must arrive earlier.
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You have a battery-powered wheelchair with non-compliant features - Spillable or defective batteries are not considered safe.
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You need a companion - If you need a companion for basic tasks, LATAM Airlines will not be able to assist.
Priority baggage assistance may be offered to passengers who request LATAM Airlines wheelchair as a complimentary service. For details or assistance, you may contact LATAM or Air1Network on +1-844-414-9223 or +1-866-435-9526.