Airlines in US are committed to making flying accessible. JetBlue has also taken every measure possible to allow disabled to fly. A wheelchair assistance will fall in the category of a special service request. You can book this at the time of initial flight purchase or after flight purchase. The ticket may be issued with ‘SSR’ code which shows that your wheelchair assistance is booked. Here are a few tips on getting JetBlue Airways wheelchair assistance.
-
Inform the crewmember also if you are bringing your personal wheelchair.
-
Discuss the assistance you will need with the crewmember.
-
Make sure you measure the wheelchair’s dimensions.
-
Keep the manufacturer’s manual of the wheelchair.
Folding wheelchairs may be accommodated inside the cabin. But the space is limited for up to 2 wheelchairs. This service is available on a ‘first-come first-served’ basis. Other wheelchairs will have to be checked. Our Air1Network will elucidate further on how JetBlue Airways disability assistance works.
Do I have to Contact Jetblue for Special Assistance?
You are supposed to book special assistance during initial flight purchase or after flight purchase. In a few situations you may have to inform the airline to get JetBlue Airways special assistance. When you have a personal wheelchair, you will have to inform the crewmembers. Because the personal wheelchair may have to be prepared for safe checking. Here are some do’s and don’t if you need special assistance.
-
Arrive 2-3 hours before departure - Checking a personal wheelchair may require extra time.
-
Size of the wheelchair - Airline may not accept your wheelchair if it outsizes the cargo door.
-
Keep the batteries in carry-on - Batteries from a wheelchair must be detached and carried.
You may call the Disability Assistance Hotline to request JetBlue Airways wheelchair. For details or assistance, you may visit or contact Air1Network.
Does JetBlue Airways offer Special Assistance also?
Yes JetBlue would be happy to offer any special assistance you need for accomplishing the flight journey in the safest manner. For any JetBlue Airways special assistance, you can submit a request when you are booking a flight. Or, you can do it afterwards on Manage Booking section. But conveying the required assistance to the crewmembers will be a good idea. So that they are prepared. Take a look at the special assistance you may get.
-
For handicapped person - JetBlue Airways handicap assistance includes help with navigating through the airport and to the baggage claim area after reaching destination.
-
For passengers having a special meal request - You may inform the crewmembers if you are allergic to a few food items.
-
For passengers with hearing, visual or cognitive disability - A seat assignment will be done on request to facilitate travel.
-
For passengers needing the assistance of companion - The airline may not be able to provide a companion if you are facing an issue with doing essential activities. But the airline will try to assist you in the best possible manner.
How much do I have to pay for a wheelchair on JetBlue?
No charges have to be paid for special service requests. But you may tip the wheelchair attendant if you feel generous. No JetBlue Airways wheelchair assistance cost apply for checking a mobility device. Make sure you arrive 2-3 hours ahead of the departure. Especially if the mobility device is battery-operated. Because they have to be specially prepared for safe checking. The crewmembers will be happy to assist you with disassembling the device when you check it. On arrival at the destination, they will assemble it again at the baggage reclaim area. Make sure you understand the below things when bringing your personal wheelchair.
-
If the wheelchair is not accepted due to size - In rare cases, it is possible. But the airline will cover the cost of rebooking the flight.
-
You may not be able to use your personal wheelchair at connecting airport - If the connection time is short, you will have to use B6 wheelchair assistance.
-
You may bring a personal wheelchair on-board - Stowage of a personal wheelchair will depend on availability of space. Only manual or folding wheelchairs will be accepted on a first-come first-served basis.
-
Wheelchairs weighing over 75kg will not be permitted - Wheelchairs weighing over this may be allowed if it can be disassembled.
-
Wheelchairs with fixtures - The fixtures may be detached by the cabin members for safe storage in hold. You will not be charged for carrying the fixtures with you.
-
Delivery at the destination - You may be given a B6 wheelchair assistance to reach the baggage reclaim area. At the baggage reclaim area, the wheelchair will be assembled by the crew.
Be sure of the battery specifications if it’s a battery-powered wheelchair. You may have to show the manufacturer’s manual. Only one battery of 300Wh may be allowed on-board. For details or assistance, you may visit or contact Air1Network.