Since it is essential for accessibility, most airlines make booking wheelchair assistance as convenient as possible. You may book Binter Canarias wheelchair assistance at a sales office, through airline’s website or phone. Personal wheelchairs can also be checked. But you must have all the manufacturer’s details including battery-type and operating manual. You must request the assistance at the time of booking or after booking. If you are requesting it post-booking, you must make sure you do it up to 48 hours before departure. We will give you details in our Air1Network blog regarding the below.
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Whether wheelchair assistance can be requested on all flights.
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What special assistance may be requested on Binter Canarias?
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Whether informing the airline is also required.
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Whether you’ll get assistance if you didn’t pre-book.
Can I Get Wheelchair Assistance on all Binter Canarias Flights?
Binter Canarias will provide you wheelchair assistance on all flights. But you must submit the request up to 48 hours before departure. You may do it online or offline. You can visit the sales office or dial the phone number of Binter. Online booking of wheelchair may be possible via website. Here are a few tips that you will find handy with getting Binter Canarias handicap assistance.
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Wheelchairs may be used till the aircraft doors - If the airport has aerobridge facility, you may use a personal or airport wheelchair till aircraft doors.
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Reporting time is 2 hours before the standard check-in cut-off time - You must reach 2 hours before standard check-in cut-off time. Because the wheelchair must be prepared for safe checking.
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Limitation to the size of wheelchair that can be accommodated - All aircraft have a different capacity with respect to carrying wheelchairs.
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2 mobility aids may be checked at no charge - You must satisfy Binter that you are dependent on them.
You may have to inform the airline at least 1 month in advance if you are a group of disabled persons traveling together. Although there is no Binter Canarias wheelchair assistance cost, the airline has to secure safety permissions from the regulator. For details or assistance, you may contact Binter Canarias or Air1Network on +1-844-414-9223.
Does Binter Canarias provide Special Assistance also?
Yes, Binter Canarias provides special assistance for passengers with a variety of needs. But you must provide prior information up to 48 hours before departure. Here are a few other conditions you must fulfil for availing Binter Canarias special assistance.
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If you need a device to sustain during the flight - A medical clearance may be required to certify your fitness to fly.
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If your wheelchair has a battery - Batteries must be disconnected or insulated.
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Charging facility for your device may not be available - Your device must have been charged sufficiently to last the entire flight.
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Emotional support animals for a mentally handicapped - You must provide the airline with a medical certificate from a licensed practitioner.
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If you need assistance with basic tasks - Completely immobile passengers must travel with a suitable companion.
Do I need to inform Binter Canarias about my Wheelchair Request?
No, informing Binter Canarias about your wheelchair request is not usually required. If you pre-book via website, sales office or phone, you will receive Binter Canarias mobility assistance. Here are some situations where you will have to communicate about your requirements.
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If you are completely immobile and unable to reach the aircraft seats - The airline will need to be informed 48 hours before departure.
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If your wheelchair is battery-powered - You must inform the airline about the type of batteries installed so that it can be checked in the hold safely.
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If the wheelchair is foldable or unfoldable - Binter will need the details to securely check the wheelchair.
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If you are traveling with a service animal - Prior information must be given 48 hours before departure.
What if I don’t request Binter Canarias wheelchair Assistance?
If you request Binter Canarias wheelchair, the airport authority shoulders the responsibility to arrange the wheelchair. The authority will have to arrange the resources for you. In case you don’t request up to 48 hours before departure, you may not get the required assistance. Here are a few things you must be mindful of.
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Completely immobile person may not be accepted - If the Binter Canarias flight already has 2 unaccompanied minors, an immobile person will not be accepted. Only 1 immobile person can be accommodated on a flight.
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Assistance may be limited to the resources available when you arrive - On-the-spot assistance is not provided.
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Loaned wheelchairs are only provided when you pre-book wheelchair assistance - A replacement to your personal wheelchair will be provided if you have pre-booked a wheelchair.
The airline may provide you ambulift for accessing the seat in case you are immobile. If a person is non-ambulatory and not able to reach the seat on his or her own, you must inform the airline up to 48 hours before departure. For details or assistance you may contact Binter Canarias or Air1Network on +1-844-414-9223.