If you’re not in a capacity to take a flight due to a disability, you may request a wheelchair. Azores Airlines will try to assist a disabled in the best possible manner. The wheelchair assistance is not limited to a wheelchair. A member from its staff may also be put at your disposal. This will depend on the level of assistance you need. Here are the key steps involved in requesting S4 wheelchair assistance.
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Specify the level of assistance you need - At the time of booking or up to 48 hours, you must clarify the level of assistance needed to take the flight.
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You may need to submit a declaration - You may have to sign a declaration stating that you are travelling at your own risk.
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A medical clearance may be needed - If you need cabin wheelchair, a clearance may be needed with a physician certifying your fitness to travel.
Charges do not apply for passengers who request Azores wheelchair. But if you don’t request it according to the airline’s timeline, you will have to manage with the resources available at the time of arrival. Our Air1Network blog will go into the process of getting special assistance on SATA Azores.
What Special Assistance do disabled get on Azores Airlines?
SATA Azores tries to facilitate the travel of those with a disability. But you must request Azores Airlines disability assistance at the time of booking or up to 48 hours before departure. Disabled persons who have requested assistance are not allowed to bring a pet on board. But, a pet may be checked in the hold. You may confirm with the airline as to whether you can travel with a service animal. For movement at departure airport, connecting airport and arrival airport, you can use a service wheelchair available at the airport. The type of wheelchair you get will depend on the level of assistance requested. Take a look at the service wheelchairs available with Azores Airlines.
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Lowest level of assistance - A ramp wheelchair may be provided to a passenger not able to reach aircraft on their own.
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Medium level of assistance - A steps wheelchair is provided to passengers not able to deal with stairs.
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Highest level of assistance - Cabin wheelchair may be provided to those who are completely immobile.
Those having a major disability making them immobile may need to submit a declaration and medical clearance form, INCAD signed by a physician. For details you may contact Air1Network on +1-844-414-9223.
Can I use my Wheelchair during the entire Azores Airlines Flight?
The answer is not a straightforward no. Because a personal wheelchair may be allowed till the check-in desk or even till the boarding gate. If there is space for stowage, the personal wheelchair of those who pre-book Azores Airlines handicap assistance will be allowed in cabin. Usually, it will be checked at the check-in desk and a service wheelchair will be given for usage.
The personal wheelchair is safely loaded in the hold. You must have the details of the wheelchair. The details needed are dimensions and type of battery installed. The device will be delivered to you at the baggage claim area at the destination. Here are a few things to know about Azores Airlines mobility assistance.
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During short layovers - Service wheelchairs will be offered for movement.
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During long layovers - You may be able to use your personal wheelchair.
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On itineraries with connecting flights - Service wheelchairs will be offered if the connection time is short.
Does Azores Airlines Charge you for Wheelchairs?
You don’t owe charges for availing Azores Airlines special assistance. But flyers who are generous offer a customary tip to the attendant if the airline provides you one. The assistance you need must be stated clearly at the time of booking or up to 48 hours before departure. Not sticking to the timeline may deprive you of wheelchair assistance. In that case, you will have to manage with the resources available upon reaching the airport. Take a look at what is included in Azores Airlines wheelchair assistance cost.
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An attendant if you need one along with a service wheelchair - If the wheelchair is not self-operable, a member of airline staff will help you.
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Disassembling and reassembling of the wheelchair at destination - The airline staff will assemble the parts at destination and deliver it to you.
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No charges for checking the wheelchair - Wheelchairs are not considered checked baggage.
You may have to arrive 2 hours before the check-in cut-off time if you are travelling with a manual wheelchair. Battery-operated wheelchairs may require you to arrive 3 hours before departure. For details or assistance, Air1Network may be contacted on +1-844-414-9223.