Traveling with a disability shouldn’t be full of challenges at any cost. Air Tahiti Nui makes sure you get the assistance. But you must pre-book it during initial purchase or after initial purchase via an online form. Travel agents may be helpful in this regard by booking a wheelchair on your behalf. Clarity about Air Tahiti Nui wheelchair assistance will be a plus for the airline. Here are the details the airline will need from you.
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Whether you need assistance with covering long distances - A ramp wheelchair will be made available.
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Whether you need assistance with managing the steps - A steps wheelchair will be made available.
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Whether you need assistance with reaching the seat - A cabin wheelchair will be made available.
You must arrive at least 3 hours before departure so that the airline has enough time to arrange the assistance needed. Our Air1Network will take you through the steps needed to get a wheelchair on Air Tahiti Nui.
When can I request wheelchair assistance on Air Tahiti Nui?
You may request wheelchair assistance Air Tahiti Nui at the time of booking your ticket. This is speaking ideally. Otherwise, you may do it up to 48 hours before departure. If you are booking a flight 48 hours or less away, you may do it immediately. Or, your assistance will not be guaranteed. Here are few tips for getting an assured help on Air Tahiti Nui.
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Keep dimensions of the wheelchair and other details about your wheelchair. - Air Tahiti Nui will need them to prepare your wheelchair for hold.
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Arrive at the airport 3 hours before departure - The airline agents will help you with check-in and seat assignment as well as checking your wheelchair in hold and providing a spare wheelchair.
Even though there is no limit to weight or sizes, the aircraft hold has limitation, waiting longer or changing a flight has been reported by passengers owing to this. For details or assistance, you may contact Air1Network on +1-844-414-9223.
Can I get special assistance on all Air Tahiti Nui flights?
Air Tahiti Nui must have prior information about any equipment you need. Ideally, you must inform at the time of booking. The reservations agent must be informed about your seat requirements. You may call the airline or email your Air Tahiti Nui special assistance request up to 48 hours before departure. The airline will communicate whether you will get the requested equipment. Here are the special assistance you may get on Air Tahiti Nui.
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Transportation of your mobility device - A personal wheelchair may be transported without baggage charges applied.
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Bring your service animal with you - Disability assistance Air Tahiti Nui lets you travel with a service animal.
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Get a cabin wheelchair for movement inside the plane - On a few aircraft you may find cabin wheelchairs.
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Installation of an equipment you need during the flight - Air Tahiti Nui will assess whether the equipment can be installed safely.
Do I have to pay for Air Tahiti Nui wheelchair?
Air Tahiti Nui doesn’t charge you for a wheelchair or special assistance. But you must convey the required assistance in a clear manner until 48 hours before departure. Doing it within 48 hours of departure may not guarantee the assistance needed. Take a look at what all is included in Air Tahiti Nui wheelchair assistance cost.
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Seat assignment - A suitable seat is assigned if you are unable to use a standard seat assignment. No seat selection fee will be charged.
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Checking of the wheelchair in hold - There is space for a few manual and foldable wheelchair. But if the space is limited, your wheelchair will be checked in hold.
What precautions do I need to take with personal wheelchair on Air Tahiti Nui?
Air Tahiti Nui considers checking a personal wheelchair only after preparing it. Becase battery-powered wheelchair must be checked in hold, the batteries are disengaged. A spare wheelchair according to your requirements will be provided at no extra Air Tahiti Nui wheelchair cost. But a few precautions must be taken with your personal wheelchair.
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Keep all specifications of wheelchair - Make sure you know the exact dimensions of the wheelchair and the type of battery installed.
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Early arrival 3 hours before departure - Only a check-in agent can help you check-in.
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Provide an advance notice that you will request Air Tahiti Nui wheelchair. - A spare wheelchair may not be provided if you have not given advance notice.
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Items which can be detached must be kept in carry-on - Joystick controllers, removable footrests and pressure relief cushions must be removed and kept in checked baggage or carry-on.
Why can’t I receive my wheelchair assistance on Air Tahiti Nui?
The operating carriers are responsible for providing you the wheelchair assistance. If there are carriers other than Air Tahiti Nui, you may have to contact the operating carriers. In case of any query, you may call the customer service of the airline. Here are some possible reasons which may become a barrier between you and your Air Tahiti Nui mobility assistance.
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You didn’t convey your request clearly - The exact assistance needed must be conveyed clearly.
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You must be at the airport 3 hours before departure - Airline may need a little time to prepare your personal wheelchair.
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Keep the manufacturer’s manual with you - Manufacturer’s manual helps the airline staff prepare your wheelchair.
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Battery-powered wheelchair with non-reversible batteries - Wet or non-reversible battery-powered wheelchairs may be rejected without any prior information.
Personal wheelchair may be kept only till the aircraft gate or boarding gate, unless it is equipped with aerobridge. You may get your wheelchair back when you disembark. For details or assistance you may contact Air1Network on +1-844-414-9223.