Since airlines provide different levels of assistance depending on your requirement, airline need some details. You may provide this up to 48 hours before departure. But not within 48 hours of departure. Because this will not guarantee your specific Aeromexico wheelchair assistance. In such cases, flyers have to manage with the resources available on arrival. Make sure you understand the guidelines about special assistance.
-
Arriving 2-3 hours before departure.
-
Filling up the details of your mobility aid.
-
Fill up MEDIF form if you need special assistance also.
If you have a personal wheelchair, the limited space in cabin may not permit it to be accommodated. You will be given an alternative at the special assistance desk or at the boarding gate. You may use the personal wheelchair till the aircraft doors in case aerobridge facility is available. In this Air1Network we will give you a complete overview on how you may get wheelchair assistance.
What are the key Steps in Requesting Wheelchair on Aeromexico?
Requesting as early as possible after booking the ticket will guarantee the assistance you need from Aeromexico. Don’t delay it further than 2 days before departure. Even if you have a personal wheelchair. Here are the key steps to request Aeromexico wheelchair.
-
Give a call to the reservation center up to 48 hours before departure.
-
Fill up mobility aid form, if you are traveling with a personal wheelchair.
-
Arrive at least 2-3 hours on the day of departure.
You may have to fill up a form if you need Aeromexico special assistance. The forms are available on special services section of the airline’s website. You may contact Aeromexico or Air1Network on +1-800-237-6639 or +1-844-414-9223 for details or assistance.
How can you Qualify for Special Assistance on Aeromexico?
Senior citizens, disabled or injured may easily qualify for Aeromexico mobility assistance. But there may be certain criteria for getting special assistance. Here are a few tips you will find handy on qualifying for special assistance.
-
Request for the assistance must be submitted in the required format - The forms for oxygen bottles, service animals are available in the Special Services section.
-
Specify the level of assistance you need - Ramp wheelchair, steps wheelchair or cabin wheelchair may be provided accordingly.
-
Make sure you have got a medical clearance - If you are dependent on a medical equipment, you must get your physician to certify your fitness to fly.
Do I need to pay Charge for Special Assistance on Aeromexico?
Aeromexico will not require you to pay charges for most categories of special assistance. At the most, attendants deserve a customary tip. But you must request special assistance up to 48 hours before departure. Also, submit the forms and be aware of the required timing. Those requiring a POC, CPAP or any other medical equipment must submit MEDIF to certify their fitness. Take a glance at some typical aspects about Aeromexico disability assistance.
-
Stretcher service at present is suspended - Stretcher service usually is paid. At the moment, Aeromexico is unable to provide this.
-
Supplementary oxygen will be provided at a charge - The airline will charge for oxygen bottles.
-
Booking an escort - If you need a companion to manage basic tasks, you will have to book an escort by paying the charges.
-
Booking extra seats - Aeromexico allows you to book extra seats if your condition requires this at a charge.
Why are you facing issues with Special Assistance on Aeromexico?
Special assistance shall be provided if you have submitted the required forms up to 48 hours before departure. But Aeromexico handicap assistance may get held up for some technical reasons. Here are the situations when you may not get the assistance.
-
The batteries of the wheelchair are non-compliant - If the wheelchair is battery-powered, it must be stored safely in the hold. Since spillable batteries are not safe, mobility aids with such batteries may not be accepted.
-
You didn’t arrive 2-3 hours before departure - Preparation of personal wheelchairs may take longer. Especially if the wheelchair is battery-powered or if the wheelchair has many attachments.
-
Non-availability of a service - A few special services may not be available. At the moment, stretch service has been suspended.
-
You haven’t submitted medical clearance - MEDIF filled up by your physician must be submitted if you need medical equipment.
-
Timing of the request - You must book an oxygen cylinder no more than 30 days ahead and no less than 72 hours ahead for domestic flights or 96 hours ahead for international flights.
Even though you need not pay Aeromexico wheelchair assistance cost for checking your personal wheelchair till destination, you will need to be aware of the timing. Make sure you submit the required forms up to 48 hours before departure and arrive 2-3 hours before departure. For further help or details, you may contact Aeromexico or Air1Network on +1-800-237-6639 or +1-844-414-9223.