Porter Airlines will allow cancelling a ticket if you are within 24 hour window after booking a ticket. The policy is applicable to bookings made directly with the airline. Here is how Porter Airlines cancellation policy 24 hours works for passengers.
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Cancel within 24 hours of booking - Get a refund in the original form of payment.
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Bookings paid in full or in part using a gift certificate, debit or an expired credit card. - Call the customer service to cancel.
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Cancel outside the 24-hour window - You may be able to get credits when you cancel a ticket.
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Third-party bookings - Call the travel agency which booked the ticket.
All tickets must be cancelled up to 1 hour before departure. Our Air1Network blog will offer you further details on how ticket cancellation and refunds work.
How Can You Cancel a Porter Ticket?
Porter tickets can be cancelled most conveniently in the 24-hour risk-free cancellation period. This means you can cancel within 24 hours of the purchase.
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To cancel online within 24 hours – Access your booking through the My Bookings section on the Porter website or app, and select the 'Cancel Flight' option. If you cancel online, you may automatically receive a refund in the original form of payment.
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Cancel via Call Center within 24 hours - Applicable for tickets fully or partly paid with gift certificate, debit or an expired credit card.
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Travel agency bookings - If you booked through a travel agency or another airline, you must contact them directly to cancel or modify your reservation.
No-shows will automatically result in the cancellation of remaining flights. But you may be able to get a refund of a portion of the ticket’s price. Feel free to visit or contact Air1Network to learn the portions of the ticket you can retrieve.
Can you get a Refund on Cancelling Porter Ticket?
Tickets booked with Basic fare are not refundable unless you have cancelled within 24 hours of purchase. Other tickets must be cancelled up to 1 hour before departure. No cancellation will be allowed within 1 hour of departure. The airline will automatically cancel all remainder flights. Here is how refunds work according to Porter Airlines refund policy for different ticket types.
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Basic tickets - No credit or refund
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Standard tickets - Porter Airlines cancellation fee will be charged and the rest will be reimbursed in the form of credits.
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Flexible - Your ticket gets converted into credits for future bookings.
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Freedom - Opt between full refund or credits for future bookings.
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Navigate - You can only get reimbursed in credits.
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Ultimate - Get refunded in the original form of payment.
What is the Cancellation Charge of Porter Trip?
The cancellation fee of Porter Airlines is not specified anywhere. You may have to consult the travel agency or customer service to understand the charges. Here is how you will be charged depending on the type of ticket you booked.
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Standard fares – Incur a cancellation fee, and the remainder of the booking value is issued as a travel credit.
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Flexible fares– No cancellation fee but you get the remaining balance as travel credits.
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Freedom fares – Are fully refundable for cancellations made up to 1 hour before departure.
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Navigate fares – Are non-refundable, and if you cancel, you will receive a travel credit for the amount paid.
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Ultimate fares – Are fully refundable to the original form of payment.
For a few types of tickets, Porter gives you the option of refund in the original form or credits. You can visit or contact Air1Network for details on how cancellations and refunds work on Porter.