Airlines recognize the rights of Persons with Reduced Mobility to use a flight. You may request Air Europa wheelchair at the time of booking or after booking. Informing the airline up to 48 hours before departure is necessary to get assured assistance. The airline will also accommodate up to 2 mobility aids at no cost. But these aids are supposed to be for the use of the passenger only. Here are the steps that must be followed to request wheelchair assistance.

• Click the link given on ‘special needs passengers’ page - Enter the booking reference and surname to find your booking summary and add assistance.
• Call the customer service of your region - You will find the numbers on Air Europa website.
• You can send a direct message on any one of social media networks - Details of the flight and ticket must be given in the message.

The number of disabled people who can travel on an Air Europa flight is limited. You will find a seat only if it is available. Booking as soon as possible is recommended. In this Air1Network blog, we will give you further details on how to travel with a disability on Air Europa.

Can all flyers ask for Wheelchair Assistance on Air Europa?

Yes, all flyers irrespective of the type of ticket or cabin class may request Air Europa wheelchair assistance. Here are a few things you need to be mindful about.

• Specify the nature of assistance you want - WCHC, WCHR and WCHS are the types of assistance you may get. These are codes for the level of assistance needed for mobility.
• Only 2 mobility aids may be checked - Up to 2 mobility aids including a wheelchair may be checked in hold.
• Book wheelchair assistance up to 48 hours before departure - This will ensure you find the assistance at airport.
• You must give details of personal wheelchair - Model of the wheelchair may be specified on the mobility form.

The airline has hired agencies to arrange resources for accessibility. If you have requested AirEuropa mobility assistance, you must keep in mind the timeline advised to you. If you don’t respect it, the assistance may not be provided. For details or assistance you may contact Air1Network or AirEuropa on +1-844-386-9737 or +1-844-414-9223.

What if I’ve a personal wheelchair on Air Europa flight?

The airline doesn’t have its own team to handle your personal wheelchair. Ground handling of mobility aids has been outsourced to third-party. But your wheelchair is in safe hands. It will be checked into the hold and delivered to you at destination. Here are a few things you must do.

• Fill up the Air Europa handicap assistance form and submit up to 48 hours before departure - The format may be downloaded or copied from Air Europa website.
• Arrival at the airport - Make sure you arrive 3 hours before domestic departure and 4 hours before international departure.
• At the connecting airports - You may not be able to use a personal wheelchair but you can use an airport wheelchair.
• Usage of the personal wheelchair in cabin - You will not be able to use it only till aircraft doors. A cabin wheelchair will be provided. 

What is the average tip for wheelchair assistance on Air Europa?

If offering a tip is accepted in your culture, you are most welcome. But as of now Air Europa wheelchair assistance cost doesn’t apply. The attendant will be happy with a sincere ‘thank you’ at the time he or she says goodbye. But that doesn't mean you will not have to pay charges at all. Here are some scenarios where charges will apply.

• Need extra seats? - You may book 1 or 2 extra seats by calling the customer service.
• Need supplementary oxygen? - Air Europa may charge you for oxygen bottles.
• Need stretcher service? - You may have to pay a charge.
• Need companion to get assistance? - You may book the companion service.

What can I do if I need special assistance on Air Europa?

Passengers who need medical equipment will have to satisfy the airline with respect to their fitness to fly. If the airline is convinced that it is not safe for you to fly, your request for Air Europa special assistance will be rejected. Here are the key steps you must follow to request.

• Fill up a Medical Authorization form - This form has columns to be filled up by your treating physician also.
• You can send this form by email - Make sure you email it up to 48 hours before departure.
• Inform the airline about requirement of oxygen therapy - Prior information may be needed because the airline will have to arrange resources.

If you have a battery-powered wheelchair, the batteries may have to be put in the carry-on. Only 1 battery of up to 300Wh or 2 batteries of 160Wh may be carried. A passenger requesting Air Europa disability assistance must pack them according to airline guidelines. You may contact Air Europa or Air1Network on +1-844-386-9737 or +1-844-414-9223 for details.