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Being one of the major airlines in the United States, Southwest Airlines is also the world’s largest low-cost airline carrier. Typically known as Southwest, its headquarter is in Dallas, Texas, and the airline serves 121 destinations in the United States and 10 more countries. In the year 2018, it held the record for carrying the most domestic travelers in the United States.

How Do I Speak to a Live Person at Southwest Airlines?

Now if you wish to have a conversation with a representative of the airline to get assistance then you can refer to this article as it is dedicated to providing you with the information on how to speak to a live person at Southwest Airlines (SW).

How Do I Talk to a Real Person at Southwest Airlines?

There are a number of ways by which you can contact Southwest Airlines and get assistance from their live representatives. The most preferred one is through the official helpline number which helps you to connect with the live team instantly. So, you can just call 1-800-435-9792 to connect with a Southwest Airlines customer service number.

There are different contact numbers for each department of the airline which you can get information about by visiting their official website. You have to select the ‘Contact Us’ option then you will be redirected to the help page to contact the airline.

A few of the numbers are as follows:

  • For Customer Service: 1-800-I-FLY-SWA (1-800-435-9792)
  • For Baggage related queries: 1-800-I-FLY-SWA (1-800-435-9792)
  • For Customer Relations queries: 1-855-234-4654
  • For Articles Left at TSA Checkpoint queries: 1-866-289-9673
  • For Rapid Rewards Customer Service queries: 1-800-445-5764.

Southwest Airlines Chat Support

Apart from calling, you can send a direct message to the customer support team or have a Live Chat with them. You just have to visit the official website of the airline and you can use the Southwest Live Chat Service. It is to be noted that the online chat service is available from 6 AM to 8 PM Central Standard Time.

Follow the step by step guide given below to use the live chat service:

  • Visit the official website of the airline at www.southwest.com from your preferred browser.
  • Go to the ‘Support’ section to get more help.
  • The redirected page will show you Facebook Messenger or Twitter option.
  • Then you can select them and message the Southwest support team directly and have a chat with the live representative.

Southwest Customer Service Representative Email ID Method

In addition to calling and texting them, you can also send Southwest Airlines an email to get assistance from the customer support team of the airline. This medium is considered the most accurate to connect with the live representative team.

Follow the step by step guide given below to send an email to the airline:

  • Visit the official website of the airline at www.southwest.com from your preferred browser.
  • Scroll down to the bottom section of the homepage to locate the ‘Contact US’ section and hit it.
  • Select the mail option and fill in your queries to send them out to the support team.

Southwest Airlines Cancellation and Refund Policy:

According to the Southwest Airlines Cancellation policy, you can make changes to your Southwest Airlines flight booking or cancel your flight within 24 hours of making the reservation provided the booked flight is departing at least 7 days later.

  • When the risk-free period of 24 hours is over, you will have to pay a certain fee to cancel your flight booking.
  • When you cancel within 24 hours of booking the flight, you can get a refund which will be credited back to the original payment method within 5-7 working days. The eligibility of the refund will depend on the time when you canceled your flight.
  • If you require more help regarding refund or cancellation or you need further clarifications on the airline’s refund policy you can call the representatives of Southwest Airlines customer support who are available 24*7 for you.

How Do I Cancel my Southwest Flight and Get a Refund?

Follow the step by step guide given below to know how to cancel your Southwest flight online and get a possible refund:

  • Visit the official website of the airline at www.southwest.com from your preferred browser.
  • Select the ‘Lookup Reservation’ from the Menu section.
  • Now enter the six-digit confirmation number and the last name of the passenger to be redirected to your flight ticket.
  • Then select the option to cancel your flight.
  • You will be shown available travel funds or refund balance attached to your flight.
  • Choose whether you wish to get a refund or convert your airfare to travel funds that can be used in the future.
  • Click on the ‘Cancel flight’ option after selecting the refund option.
  • According to the Southwest Airlines refund policy, your refund amount may take one to two billing cycles to be credited back to the original payment method.

You can cancel your Southwest Airlines flight over the phone as well.

  • Call the Southwest Airlines cancellation phone number at 1-800-435-9792.
  • Have the six-digit booking reference number ready along with the name of the passenger which will help to fetch your flight ticket details.
  • Ask the representative to cancel your flight booking and make sure to know about the refundable amount you will be receiving.
  • According to the Southwest Airlines refund policy, your refund amount may take one to two billing cycles to be credited back to the original payment method
  • You can cancel your Southwest Airlines flight at the airport as well.
  • You have the liberty to cancel your Southwest flight ticket at least 10 minutes before the flight departs and you can request for canceling your flight ticket at the airport counter.
  • These are some of the methods by which you can cancel your Southwest flight ticket, and in case you need further assistance regarding canceling your flight ticket then you can contact the Southwest customer support team.

Is Southwest Customer Service available 24 Hours?

When you have the option to get help any time you want, there is a sense of assurance. You know that whenever you are stuck somewhere, you can just contact the help center and get assistance.

You can contact the Southwest customer support team for booking your flight ticket from 6 AM to 8 PM. You can even talk to a customer support representative 24*7 by calling 1-800-435-9792. The representatives will help you make flight reservations that best suit your needs without wasting too much of your time. You can contact the chat support team to resolve queries you face with Southwest.

Furthermore, as it is mentioned above, you can email the airline regarding your concern or queries however that may take a bit of time to get a response. Apart from the mentioned methods, you can reach out to the airline through their social media accounts where you can post your doubts or query and grab their attention by tagging them. It is highly likely that you will receive a call from the Southwest Airlines customer support team.

FAQs about Southwest Airlines

How can I get a call back from Southwest Airlines?
The optimal method to be connected with the customer support team of Southwest Airlines is by calling them on their toll-free number.
For making a new flight reservation then you can call 800-733-1137, you can contact the customer support team by calling 800-435-9792 and for luggage issues, you can call 844-414-9223.
What is the limit on Southwest flight cancelations or flight changes?
The limit on flight cancelations or flight changes when you fly with Southwest Airlines is of 10 minutes before your flight departs. You can make modifications to your flight or cancel your reservation up until 10 minutes before the flight departure. If you cross the threshold of 10 minutes then your travel funds or refunds will become forfeited.
How many times can I make modifications to my Southwest Airlines flight?
You can change your Southwest Airlines flight countless times without having to pay any flight change fee but in case there is a fare difference then you will have to pay that amount.
What is the Excess Baggage Fee on Southwest Airlines?
With the size and weight limitations of 62 linear inches and 50 pounds respectively, your first 2 checked bags are free on the airline. So is your carry-on and personal item baggage.
After 2 checked bags, you will have to pay a charge of USD 75 for each bag.
Is there a cancellation fee for canceling Southwest flights?
Usually, most of the major airline carriers in the United States charge a cancelation fee of around USD 200 after the risk-free period of 24 hours is over. However, Southwest Airlines do not charge you any cancelation fee when you cancel your flight even after 24 hours of making the reservation.

 

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