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Iberia Airlines Customer Service on Air1Network

The flag carrier airline of Spain, Iberia Airlines was founded in the year 1927. Its main base is Madrid–Barajas Airport. It is a part of International Airlines Group (IAG) with Iberia Express and Iberia Regional. The airline operates in more than 109 major destinations that span 39 countries.

Now there could be scenarios where you would like to contact the live executive of Iberia Airlines so that you can get assistance on numerous topics about your flight tickets on Air1Network. This article discusses the information on how to contact the customer service team of Iberia Airlines. Furthermore, you will get to know about the process of cancellation and how you can get a refund from the airline.

How to Contact a Representative of Iberia Airlines?

There are a number of ways to contact the live representative of the airline, such as:

  • Through calling the customer support team
  • Through emailing the airline
  • Through social media platforms
  • Via online forums

Customer Care Call Support of Iberia Airlines

Many prefer calling Iberia which is easy and the connection to the airline is quickly processed. However, this should be noted that there are different contact numbers depending upon the region you are calling from.

You can follow the step by step guide given below to know how to connect with Iberia through a phone call:

  • To initiate the process, you have to go to the official website of Iberia at from your preferred internet browser.
  • Choose the option of “Helpdesk” from the top section of the homepage.
  • Now you will be redirected to the page of Iberia FAQs, where you have to scroll down to the section “Talk to us”.
  • Now choose the option of “See list” under the column of “Find our offices” to be navigated to all the contact numbers (region-based).
  • Now you have to enter the place from where you are calling (which region) to get the official contact numbers of the airline.
  • Now, your screen will show a list of contact numbers on which you can call to connect with the representative of the airline. It will be for Reservations/Bookings, Iberia Plus Center, and Iberia Baggage Services Center.
  • Two miscellaneous tips from our end that can prove to be helpful to you are: You must keep a notepad and a pen nearby before you proceed with calling up the airline so that you could note down important details discussed over the call. The second is keeping all your flight reservation details handy so that when the representative asks for them, you would have them ready to provide.
  • Let’s just say you are calling from the US then you can reach out to Iberia Airlines at (+1) 800-772-4642 or (+1) 844-414-9223 any time of the day as these numbers are available for assistance 24x7.
  • Now you can share your doubts and queries with the executive and get a resolution as quickly as possible.

Iberia Airlines Email Support

Much similar to the initial steps of contacting through phone, you have to visit the official website of Iberia Airlines and then go to the page “Find our offices”.

  • Then when you will scroll down to the bottom part of the homepage, you will locate the email address of the airline.
  • Choose that email address to send your queries and doubts to get a solution from Iberia’s executives.
  • You will get a response from the airline within a few working days regarding your resolution.

Through Social Media Platforms

Scrolling down to the bottom part of the homepage, you will locate the option of “Iberia social media” under the “On the web” column, hit it to continue. Then you will be navigated to the official profiles of the airline on various social media platforms. You can connect with the airline by sending your doubts there.

Through Filling out Online Forums

Another method to contact the customer support team of Iberia is by filling out an online forum. This assists in connecting with regular travelers and airline experts who can share their insights on airline travel. However, this is a considerably slow process as compared to connecting with the executives via phone or email.

The Cancellation Policy of Iberia Airlines

  • According to the Iberia Airlines Cancellation Policy, the Iberia Airlines flight booking must be reserved through online mode to cancel your ticket.
  • Regardless of the ticket fare type you have; you can cancel your Iberia Airlines flight reservation online without any cancellation fee if you do it within 24 hours of reserving your flight ticket.
  • You should keep in mind that in order to cancel your flight without incurring any cancellation fee, you have to cancel your flight ticket within 24 hours of making the reservation provided that the flight departs in at least 7 days.
  • Past 24 hours of making the reservation, you have to pay a cancellation fee for canceling your Iberia flight booking.
  • If the cancellation of your flight is because of any serious illness or a death in the family then you will not have to pay any cancellation fee.

What is the Cancellation Fee on Iberia Airlines?

If the flight ticket is canceled from the end of the airline then you will not have to pay any cancellation fee. But when you cancel your flight for any reason past the 24 hours of the risk-free period, there is a cancellation charge involved. The cancellation fee could be around USD 100 to USD 500 that is levied by the airline.

The Refund Policy of Iberia Airlines

  • If you cancel your Iberia Airlines flight ticket within 24 hours of reserving the booking then you will get a full refund regardless of the fact whether it is a non-refundable or refundable ticket.
  • When initiated, the refund will be credited back to the original payment method only.
  • After you cancel your ticket and you are eligible for a refund, you get the amount credited back within 7 to 8 business days.
  • If canceled through a travel agent then you will be refunded within 15 to 20 business days for your canceled Iberia flight tickets.
  • If your reservation gets canceled by the airline then you can get a full refund.
  • If your flight which departs in less than 14 days gets canceled by the airline then you are entitled to a compensation of USD 700 for each passenger.
  • If your award ticket is canceled then you will not get a refund as they are non-refundable.

How to Request a Refund at Iberia?

  • Go to the official website of the airline at from your preferred browser and click on the ‘complaint’ section.
  • Click on the option of “Flight certificates” then continue by filling in the reason to get the certificate.
  • Then go to the homepage of the website and navigate to the Refund Form and then click on Claim a Refund option.
  • Fill in the credentials and details to continue and attach the flight certificate.
  • Hit Submit to raise the request successfully.
  • But this should be kept in mind that the passengers have to submit their refund request form within 48 hours of canceling their Iberia flight ticket.

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